An exciting full-time opportunity has become available for an enthusiastic and customer-focused Service Scheduler to join our Centralised Customer Hub at Porsche Centre Melbourne in Collingwood.
As the first point of contact for our Porsche Service Departments, you will play a vital role in delivering an exceptional customer experience. From managing inbound enquiries and coordinating service bookings to proactively engaging with customers and maintaining our CRM database, you'll help ensure every interaction reflects the premium standards of the Porsche brand.
If you thrive in a fast-paced environment, enjoy building relationships and take pride in delivering outstanding customer service, we'd love to hear from you.
In this role you will:
Answer inbound telephone calls for the Porsche Service Departments in a professional and friendly manner
Assist customers with service enquiries, vehicle concerns and aftersales information
Book customer vehicles for servicing, maintenance and repairs while delivering a seamless customer experience
Accurately direct enquiries to the appropriate departments where required
Build strong relationships with new and existing Porsche customers
Proactively contact customers regarding outstanding recommendations, future servicing requirements and business opportunities
Conduct outbound calls to generate service bookings and follow up on previous customer enquiries
Support customer satisfaction initiatives, including CSI follow-up and customer feedback
Resolve customer concerns or escalate matters appropriately to ensure timely outcomes
Maintain accurate customer information within the dealership CRM system
Work closely with Service Advisors and internal departments to ensure efficient scheduling and communication
Ensure all bookings, records and documentation are completed accurately and in line with Porsche and Penske standards
Contribute to continuous improvement initiatives and support the wider dealership team as required
About You:
Previous experience in a customer service, contact centre, reception, retail, hospitality or automotive environment
Exceptional customer service skills with a confident and professional phone manner
Strong communication and interpersonal skills with the ability to build rapport quickly
Excellent organisational and time management skills with the ability to prioritise competing tasks
Ability to think on your feet and solve problems in a fast-paced environment
High level of attention to detail and accuracy
Intermediate computer skills with confidence learning new systems
A positive, team-focused attitude and commitment to delivering premium customer experiences
A passion for continuous improvement and providing outstanding service
About Us:
Porsche Centre Melbourne is part of Penske Automotive Australia, representing three Porsche dealerships across Melbourne including Porsche Centre Brighton, Porsche Centre Doncaster and Porsche Centre Melbourne.
As part of the global Penske Automotive Group, we are committed to delivering exceptional customer experiences while representing one of the world's most iconic luxury automotive brands. Our people are passionate about excellence, teamwork and creating memorable ownership experiences for every customer.
In return, we offer:
Competitive remuneration package
Ongoing training, development and career progression opportunities
A supportive and collaborative team environment
Modern facilities and the opportunity to work with one of the world's most prestigious automotive brands
Access to our Employee Assistance Program and staff benefits
A workplace committed to safety, inclusion and professional development
Why not step up to Porsche?
Join a team that is passionate about delivering exceptional customer service and creating premium experiences for every Porsche owner. This is an exciting opportunity to build your career with a global automotive organisation that values its people and invests in their success.
If you're ready to become the voice of Porsche Service and make a genuine impact on our customers' journey, we'd love to hear from you.
Apply today and become part of the Porsche Centre Melbourne team.
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Service Scheduler employer: Penske Australia
At Penske, we pride ourselves on being a leader in power generation and diesel engine technology, offering our Diesel Technicians an exceptional work environment in Mackay. With a strong commitment to employee growth through accredited training programs, flexible work arrangements, and a focus on safety and quality, we ensure that our team members are well-supported and recognised for their contributions. Join us to be part of a diverse and inclusive culture where your skills will thrive and make a meaningful impact across various industries.
