At a Glance
- Tasks: Lead teams to resolve escalations and enhance client retention with a solutions-first approach.
- Company: Join Peninsula Australia, a dynamic company focused on customer success.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to collaborate with senior stakeholders and drive impactful business outcomes.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Strong communication skills and experience in managing complex customer interactions.
The predicted salary is between 49500 - 60500 $ per year.
Peninsula Australia is seeking a confident, commercially minded Customer Solutions Manager who thrives in complex environments.
You will lead teams handling escalations, complaints and client retention, ensuring every interaction is handled with professionalism and a solutions-first mindset.
You’ll partner with senior stakeholders, managing upwards with confidence and providing insights that drive better outcomes for customers and the business.
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Customer Solutions Leader: Escalations & Client Outcomes in Sydney employer: Peninsula Australia
At Peninsula Australia, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment. Our HR & ER Advisors benefit from comprehensive training, ongoing professional development, and the opportunity to make a real impact in guiding clients through complex employment law issues. With stable rosters and a commitment to career advancement within our global brand, we ensure our employees thrive both personally and professionally in a culture that values collaboration and innovation.
