Our client, Arrow Bronze is a prominent, leading manufacturer of bronze and aluminium plaques and accessories for the memorial sector. This is an excellent opportunity to manage an experienced, stable team motivated by socially purposeful work. Location: Dandenong South.
The primary function is effectively fulfilling an order “hand-over” from sales to delivery sequence with cemeteries and memorial parks. Anticipating, resolving and communicating any emerging problems that your accounts may face is fundamental to an efficient customer care service.
Your team will manage multiple accounts; especially being “on top of” how orders are progressing through design, planning, production and transport. Challenges exist in maintaining the order schedule to as close as quoted; along the way dealing with interruptions to any of the inputs e.g. unique drawings, materials supply, machine downtime, labour shortage, quality imperfections, cost increases, etc.
Ideally you have gained experience in a service-oriented environment; “where no order is the same.” Detail-mindedness and the initiative to contribute to process improvements are expected. Experience with DOS-based and Windows-based software will be advantageous.
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Team Leader Customer Care employer: PEK Human Systems
Bermad Water Technologies is an exceptional employer that fosters a collaborative and innovative work culture in Thomastown, where employees are empowered to contribute to meaningful water solutions. With a strong focus on professional development, team members enjoy ample growth opportunities and the chance to work alongside industry experts, making a tangible impact in the water sector. The company also offers competitive benefits and a supportive environment that values each employee's contributions.
