At a Glance
- Tasks: Deliver engaging tech and AI training to empower users across the organisation.
- Company: Leading Australian professional services firm investing in technology and AI.
- Benefits: Flexible salary, full-time or part-time options, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic, tech-focused environment.
- Why this job: Make a real difference by helping others master cutting-edge technology.
- Qualifications: Experience in tech training, strong communication skills, and knowledge of Microsoft 365.
The predicted salary is between 63000 - 77000 $ per year.
Location: Sydney, Canberra or Adelaide
Work model: On-site
Employment: Full-time or part-time
Start: ASAP
Salary: Flexible – based on experience
We’re working with a leading Australian professional services organisation that is investing heavily in technology and AI. They are looking for Technology & AI Trainers to help staff get the most out of new and existing systems.
The role
- Delivering practical technology training and supporting users across the business.
- Delivering face-to-face training, workshops, webinars and 1-on-1 sessions.
- Training staff on AI tools and practical AI use.
- Training users across Microsoft Office / Microsoft 365, including advanced functions.
- Supporting users across business applications and internal systems.
- Providing training and support across document management and practice management systems.
- Creating training guides, FAQs and other user documentation.
- Troubleshooting user issues and escalating technical problems where required.
- Supporting new technology and system rollouts.
- Gathering user feedback and working with technology teams to improve adoption.
About you
We’re looking for someone with a background in technology, software or IT training who is confident working with both technical and non-technical users. You’ll ideally have:
- Strong experience delivering technology/software training.
- Excellent communication and presentation skills.
- Good Microsoft Office / Microsoft 365 knowledge.
- User support and troubleshooting experience.
- Experience creating training materials and documentation.
- Knowledge or practical experience with AI tools.
- A friendly and patient approach to working with users.
Desirable: Legal or professional services experience, FileSite, Aderant, iManage, LMS, legal technology, document automation or digital transformation experience. This is a training and technology adoption role rather than a developer or traditional helpdesk position.
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