Pazzi Per La Pizza is seeking an experienced Retail Manager to run our busy takeaway store at Melbourne Central. You will be responsible for the store's day-to-day trading performance, its people, and its customer experience. You will report to the Owner and lead a team of store staff.
Key responsibilities
- Plan, organise and oversee the daily operations of the store, ensuring trading standards and service levels are consistently met.
- Set, monitor, and review store sales targets and budgets; analyse sales reports and trading trends, and act to improve performance and control costs.
- Recruit, induct, train, supervise and evaluate store staff, and manage performance and development.
- Prepare and manage staff rosters so the store is suitably staffed at all times and complies with applicable awards and workplace laws.
- Control stock and inventory, including ordering from suppliers, monitoring stock levels, and reducing wastage and stock loss.
- Manage product presentation, pricing, and local promotions, and implement store merchandising and marketing activities.
- Operate and oversee the Square POS system, including processing sales, handling cash, daily reconciliation, and sales reporting.
- Oversee store opening and closing procedures, including cash handling, banking and security protocols.
- Handle customer enquiries, feedback, and complaints, and resolve issues promptly to maintain customer satisfaction.
- Develop, implement, and enforce store policies and procedures, including food safety, hygiene and workplace health and safety requirements.
- Maintain a positive, collaborative workplace that supports teamwork and staff development.
- Assist with food preparation, packaging and counter service during peak periods when required.
About you
- At least 2 years' experience in a management or supervisory role in retail, food retail or a quick-service environment.
- Demonstrated experience in rostering, stock control, cash handling and staff supervision.
- Experience with Square POS or similar point-of-sale systems.
- Strong leadership, organisational and communication skills.
- A customer-focused approach and the ability to handle complaints professionally.
- Working knowledge of food safety and hygiene requirements.
- Availability to work a rotating roster including weekends, as the store trades seven days a week.
- Current right to work in Australia.
Benefits
- Competitive salary based on experience
- Training and professional development opportunities
- Supportive, team-focused work environment
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