At a Glance
- Tasks: Lead product strategies to boost customer engagement and retention in digital banking.
- Company: Join a leading financial services provider focused on innovation and customer experience.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personal development and career advancement.
- Why this job: Make a real impact by shaping the future of digital banking and enhancing customer experiences.
- Qualifications: Minimum seven years in product management with strong communication and stakeholder skills.
The predicted salary is between 108000 - 132000 $ per year.
A full-time Senior Product Manager for a period of twelve (12) months with a minimum of seven years experience in product management in financial services. The role requires strong commercial acumen, communication, stakeholder and influencing skills, demonstrating an advanced ability to drive outcomes and execute on a roadmap of initiatives.
This Senior Product Manager will develop a strategy roadmap for EDB and manage delivery, including liaising with various teams (including technology) to deliver features/objectives of the roadmap. The resource will focus on the following activities in respect of the Clients EDB business:
- Support the in-life and retention squad on key initiatives to drive higher Engagement & Retention, including the use of digital features.
- Develop, implement and embed strategies for driving engagement and retention for our everyday product suite, including digital offerings.
- Lead and execute change in partnership with delivery teams and a wide range of stakeholders to improve engagement and reduce attrition across our product offerings.
- Proactively identify, understand and manage risks across the business.
- Identify opportunities to simplify and improve processes, supported by a deep understanding of origination and in-life experiences across the value chain.
- Scope data requirements, deep-dive on problem areas (customer profile), investigate the data working with analytics teams to come up with initiatives and advise leadership of problem areas/opportunities to resolve.
- Understand the voice of the customer and pre-empt the impact of macro, micro and product landscapes.
Key success measures:
- Drives quantifiable growth in front and back-book customers per metrics (Engagement, Attrition etc.).
- Leads teams to high-quality delivery of agreed initiatives to support Engagement & Retention.
- Designs & executes a best-in-class Product-led strategy.
- Designs & executes high-quality Business Reporting metrics and outputs, acting as a Subject Matter Expert on all finance metrics.
- Leads team members to grow their development and participates in team activities as one of the team/embedded resource.
Specific stakeholders this resource is required to engage with:
- Everyday banking - all product lines (tech and business).
- On specific initiatives - Consumer Finance, Home Buying, Digital/other.
Senior Product Manager – Engagement & Retention in Sydney employer: PayTech Nexus Ltd
As a Senior Loyalty & Merchant Offers Specialist at Mastercard, you'll be part of a dynamic team that values innovation and collaboration in the heart of Australia or New Zealand. The company fosters a supportive work culture that prioritises employee growth through continuous learning opportunities and encourages a healthy work-life balance. With competitive benefits and a commitment to driving meaningful consumer engagement, Mastercard stands out as an exceptional employer for those seeking a rewarding career in loyalty solutions.
