At a Glance
- Tasks: Drive digital sales optimisation and enhance customer journeys through data-driven strategies.
- Company: Leading bank in Sydney with a focus on innovation and collaboration.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: 12-month contract with potential for extension and excellent career development opportunities.
- Why this job: Make a real impact on digital sales while working in a dynamic team environment.
- Qualifications: Experience in digital sales, strong analytical skills, and ability to influence across teams.
The predicted salary is between 82800 - 101200 $ per year.
About the job
Digital Optimisation Sales Support
Location: Sydney CBD office, with flexibility of a hybrid work arrangement
Duration: 12 Months Contract (extendable)
Role Purpose: Help deliver digital sales or service optimization through continuous digital improvement initiatives
Role Summary
- Collaborate with Business Service Owners to formulate and drive digital sales or service strategies and plans, translating strategy into tactics that will deliver measurable business and customer results.
- Support, drive and optimize the customer journey for digital, including quantitative research, and translating insights into solid business opportunities.
- Monitor the customer journey to minimize leakage from website/apps etc.
- Create strategies and roadmaps for digital initiatives.
- Leverage analytics tools such as Adobe, Tableau and SEO tools to measure and optimise sales funnels from visits to completes.
- Work with key squad members and partners to optimise each stage of the funnel.
- Work with Transformation & Experience team to create business case proposals and ensure effective handover and in market amplification of new capabilities.
- Collaborate and contribute to squad prioritisation, assess scope, opportunities and production pipeline.
Key Accountabilities
- Support achieving sales or service targets for the Bank's Consumer and Business portfolio covering customer journeys across the public sites and secure platforms.
- Help develop strategic roadmaps for their business sales portfolio and gain buy in with internal stakeholders to optimise sales pathways and drive growth.
- Identify data driven opportunities and solve through continuous optimisation of digital experiences to improve customer experience, conversion and digital sales.
Skills & Experience Required
- Proven experience to drive take-up and adoption of digital sales or service features.
- Strong business and commercial acumen, analytical and data driven.
- Influencing skills, including the ability to deliver results across teams outside your direct reporting lines.
- Previous experience in a banking environment.
Success Metrics
- Support driving digital sales and bank wide sales penetration or service utilisation.
- Support NTB/ETB sales or service journeys.
- Funnel conversion rates and optimisation.
- Website metrics including organic visits, form starts, completes for mobile and desktop.
- Customer experience, NPS.
- Effective relationships with key stakeholders.
Hybrid Digital Sales Optimization Specialist in Sydney employer: PayTech Nexus Ltd
As a Senior Loyalty & Merchant Offers Specialist at Mastercard, you'll be part of a dynamic team that values innovation and collaboration in the heart of Australia or New Zealand. The company fosters a supportive work culture that prioritises employee growth through continuous learning opportunities and encourages a healthy work-life balance. With competitive benefits and a commitment to driving meaningful consumer engagement, Mastercard stands out as an exceptional employer for those seeking a rewarding career in loyalty solutions.
