At a Glance
- Tasks: Provide hands-on IT support at a remote mining site and troubleshoot desktop issues.
- Company: Join a diverse team at Paxus, committed to inclusivity and innovation.
- Benefits: FIFO roster with 1 week on/off, competitive pay, and valuable experience.
- Other info: Opportunity for career growth and development in a supportive team.
- Why this job: Gain unique experience in a dynamic mining environment while enhancing your IT skills.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
The predicted salary is between 56700 - 69300 $ per year.
- End User Desktop Support – FIFO Role
- 6-Month Contract | Likely to Extend | FIFO – South Australia
We are seeking an End User Desktop Support professional to provide hands-on IT support at a remote mining site. This is a FIFO position with a 1 week on / 1 week off roster.
- FIFO & Roster
- Location: SA
- Roster: 1 week at site / 1 week off in Adelaide
- Shift: Thursday to Wednesday
- Hours: 12-hour shift
Key Responsibilities
- Provide onsite Level 1 IT and desktop support
- Build, configure and deploy laptops and other IT hardware
- Troubleshoot desktop hardware, applications and connectivity issues
- Provide onsite Unified Communications and meeting room support
- Support desktop applications and assist users with technical queries
- Provide Guest Network support
- Log, manage and resolve incidents and service requests through Service Now/Service Desk
- Track incidents through to resolution with resolver teams
- Provide face-to-face updates to onsite users
- Perform daily meeting room and technology diagnostic checks
- Coordinate printer hardware, consumables and third-party maintenance
- Manage hardware failures, replacement parts and physical hardware installation
- Maintain IT asset records and onsite equipment
- Perform other onsite IT support duties as required
About You
- Experience in Desktop Support / Service Desk / IT Support
- Strong troubleshooting skills across hardware, software and applications
- Comfortable providing face-to-face onsite support
- Experience with laptops, printers, meeting room technology and network connectivity
- Familiarity with Service Now or similar ITSM platforms
- Strong communication and customer service skills
- Comfortable working 12-hour shifts in a FIFO mining environment
- Previous experience in a remote/site-based or mining environment is highly regarded
FIFO experience is preferred, but strong desktop support candidates with the right technical skills will also be considered.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
End User Desktop Support - FIFO Role in Adelaide employer: Paxus - Technology + Digital Talent
Paxus is an exceptional employer that values innovation and collaboration, providing a dynamic work environment in the heart of Sydney. With a strong focus on employee growth, we offer extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Our hybrid work model promotes a healthy work-life balance, making Paxus a rewarding place to build a meaningful career in technology.
Contact Details:
Paxus - Technology + Digital Talent Recruitment Team
