At a Glance
- Tasks: Lead a small team to deliver top-notch customer service in freight forwarding.
- Company: Join a global freight forwarding leader with a supportive culture.
- Benefits: Competitive salary, hybrid work options, and career growth opportunities.
- Other info: Great chance to develop your management career in a dynamic environment.
- Why this job: Step into leadership and make a real impact on customer experiences.
- Qualifications: 5-10 years in freight forwarding with strong customer service skills.
The predicted salary is between 108000 - 132000 $ per year.
Are you an experienced Client Services professional ready to take the next step in your career? This is an opportunity to join a well-established global freight forwarding business in a Customer Service Supervisor role, leading a small team of approx. 5-6 people.
You don't necessarily need to have held a formal leadership title. We're looking for someone with strong customer service experience who has the ability, drive and aptitude and is ready to step up, take ownership and develop their leadership skills within a global organisation. It's a great opportunity for an experienced Senior Customer Service professional who is ready to move beyond their current role and work towards a broader management position over the coming years.
The Role
- Providing day-to-day leadership and support to the team, ensuring customers receive a consistently high level of service while remaining closely involved with the operations hub.
- Leading, supporting and developing a small Customer Service team.
- Managing customer relationships and helping resolve escalations and service issues.
- Working closely with Operations, Sales and internal teams to ensure a smooth customer experience.
- Overseeing customer shipment coordination and ensuring effective handovers.
- Supporting the team with more complex customer requirements.
- Identifying opportunities to improve processes, service levels and efficiency.
- Supporting customer onboarding, reporting and quotations.
- Using your past operational knowledge and experience to provide practical solutions.
- Contributing to the overall performance and development of the team.
About You
We're looking for someone with 5-10 years' Freight Forwarding experience, coupled with strong customer service and customer-facing experience. You don't necessarily need to have held a formal leadership title. You may be an experienced Senior Customer Service professional, Team Leader or customer centric operations expert who has reached the point where you're ready to take that next step.
You will ideally have:
- Solid customer service and customer-facing experience.
- Strong operational knowledge of freight forwarding.
- Some experience leading, mentoring or supporting others, or the capability and maturity to step into leadership.
- Strong communication and relationship-building skills.
- A solutions-focused approach to customer issues.
- Good commercial awareness and an understanding of the importance of both service and profitability.
- The confidence to make decisions and take ownership.
- The ambition to continue developing towards a broader management role.
Salary
Up to $120K + Super (flex pending experience)
Location
Alexandria
Hybrid work arrangements on offer.
Additional information
- Build towards a broader management career.
- Step into leadership role.
- Lead a small, experienced customer service team.
Customer Service Supervisor in Sydney employer: PATH4 Group
Join a globally recognised logistics network in the South East suburbs of Sydney, where you will be part of a supportive operations team that values teamwork and service excellence. This role offers a fantastic opportunity to develop your air freight skills while managing shipments from start to finish, ensuring a rewarding work environment with strong growth potential and a focus on continuous improvement.
