At a Glance
- Tasks: Manage client portfolios and ensure exceptional logistics service.
- Company: Leading freight forwarding provider with a strong reputation.
- Benefits: Hybrid work options, robust training, and supportive management.
- Other info: Great career development opportunities in a stable environment.
- Why this job: Join a dynamic team and build lasting client relationships.
- Qualifications: Experience in customer service within freight forwarding is essential.
The predicted salary is between 95000 - 95000 $ per year.
A leading provider of freight forwarding services is seeking an experienced Customer Service professional to join their successful team. This company is a recognised leader in the Freight Forwarding industry. They offer first‑class service, products and solutions and maintain the highest standards. At this employer you will enjoy the professional environment and resources and most importantly strong leadership and career development opportunities, plus exposure to an enviable portfolio of customers.
As their Customer Service representative, you will be the face of the company, building strong relationships with a diverse portfolio of clients and ensuring their logistics needs are met with exceptional service.
Highlights of this role:
- Manage a set portfolio of clients, fostering long-term partnerships
- Collaborate closely with the Sales team to onboard new clients and provide tailored solutions
- Proactively manage shipments
- Prepare regular reporting
- Attend customer meetings / reviews
- Co-ordination of shipments with transport, shipping lines and destination representatives
- Quotations and reporting, including PO reporting and tracking
- Tracking of all international shipments for your client portfolio
Preferred Requirements:
- Proven experience in a customer service role within Freight Forwarding, with a deep understanding of the industry
- Exceptional customer service skills, with the ability to provide comprehensive logistical solutions
- Proven track record of effectively interacting with internal and external stakeholders
- A can‑do attitude, high attention to detail, and the ability to work under pressure
- Self‑motivated with a proactive mindset, able to take ownership of client relationships and use initiative to problem‑solve
Benefits:
- Hybrid WFH arrangements
- Robust infrastructure and resources
- Strong internal training and development
- Supportive and stable management team
Location: Tullamarine
Salary: Up to $95K + Super (pending previous skills and experience)
Customer Service in Melbourne employer: PATH4 Group
Join a globally recognised logistics network in the South East suburbs of Sydney, where you will be part of a supportive operations team that values teamwork and service excellence. This role offers a fantastic opportunity to develop your air freight skills while managing shipments from start to finish, ensuring a rewarding work environment with strong growth potential and a focus on continuous improvement.
