At a Glance
- Tasks: Provide tier-three support for enterprise end-user computing technologies and collaborate with various teams.
- Company: Public-sector organisation focused on justice services and community safety.
- Benefits: Contract opportunities in Brisbane CBD with potential for extension.
- Other info: Opportunity to mentor junior colleagues and contribute to technology initiatives.
- Why this job: Make a difference in the community while advancing your IT career.
- Qualifications: Experience in managing EUC environments and administering Microsoft 365 services.
The predicted salary is between 82800 - 101200 $ per year.
About the organisation
This public-sector organisation delivers criminal, civil and community justice services, working towards a fair, safe and inclusive society.
Its work includes safeguarding vulnerable people, addressing the over-representation of First Nations people in the criminal justice system, responding to domestic, family and sexual violence, and minimising gambling harm.
Its technology services team provides information and communications technology services, advice and support across the organisation.
The team is working to evolve its services to meet future needs, while supporting staff and enabling reliable delivery of justice services.
Collaboration, public service and a focus on equitable outcomes are central to this work.
About the role
Two (2) Senior Systems Administrators are sought for contract opportunities based in Brisbane CBD, with the possibility of extension.
You will provide tier-three support and engineering for enterprise end-user computing (EUC) technologies, helping to maintain a reliable and secure managed operating environment across desktop, laptop and mobile devices.
Working closely with infrastructure, network, security and service desk teams, you will scope, configure, test, deploy and maintain EUC services, taking account of related systems and operational processes.
The role also covers administration of Microsoft 365 services, software packaging and deployment, incident investigation and remediation, and improvements to existing services.
You will work with internal stakeholders and external government entities, contribute to technology initiatives and testing, and support junior engineers and technicians.
Key responsibilities
- Deliver tier-three EUC support, investigate root causes and lead remediation.
- Administer Microsoft 365 services and support service-level outcomes.
- Automate, test and deploy EUC infrastructure, software and device configurations.
- Assess new technologies and contribute to service improvements and initiatives.
- Collaborate across technical teams and stakeholders, and mentor junior colleagues.
- Key experience required
You will bring hands-on engineering and operational experience managing enterprise end-user computing environments, including managed operating environments, application packaging and mobile device management.
Experience supporting desktops, laptops, mobiles and tablets is important, as is the ability to administer Microsoft 365 services and investigate complex EUC incidents through to resolution.
You will have worked in an ITIL-based environment and be comfortable collaborating with service desk, application, infrastructure, network and security teams.
Experience with Service Now, software deployment and automation, and supporting Microsoft Teams voice and meeting-room services will be valuable.
The role also calls for clear communication with clients and other stakeholders, a continuous-improvement mindset, and the ability to share knowledge with less experienced colleagues.
- Key technical skills required
- Managed operating environment engineering and administration, application packaging and deployment.
- Mobile device and application management across Windows, Apple i OS and i Pad OS, and Android.
- Microsoft Endpoint Manager, including Intune and Autopilot, and SCCM.
- Microsoft 365 administration, including Teams, Share Point, Teams Voice/Calling, Teams Meeting Rooms and Forms.
- Power Shell, device group policies, configuration profiles, and automation of provisioning, testing, and deployment.
- Microsoft Azure, Amazon Web Services, Remote Desktop Services and Windows 365.
- Microsoft Defender for Endpoint and Microsoft 365 Defender.
- ITIL-based operations and Service Now.
Desirable skills
- Microsoft certifications such as Microsoft 365 Fundamentals, Endpoint Administrator Associate, Teams Administrator Associate, or Collaboration Communications Systems Engineer Associate.
- Knowledge of Teams Voice/Calling and Teams Meeting Room solutions, including Logitech and Poly.
- Experience assessing new EUC hardware and services, and keeping informed about relevant technology trends and product roadmaps.
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