Love working with people, building relationships and delivering exceptional customer experiences? This could be the role for you!
Take that next step in your career as an Account Manager in Travel Insurance, you'll build strong relationships with our business partners, understand their needs and provide tailored support and solutions to help them look after their customers and ensure they have the right travel insurance protection.
North Sydney office with amazing harbour views
Incredible company culture and a fantastic team environment
Competitive salary + Super + STI up to 10% of base salary
Great employee experience program
Fast-growing company with exciting career progression opportunities
Career advancement opportunities within your first 12 months
Fully paid training, including RG146 certification, to set you up for success
Who we are
PassportCard is the world's first & only travel insurance solution with instant pay outs for the most common claims.
That’s what makes Passport Card different.
PassportCard Australia offers a rare opportunity for our employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian travel insurance market.
This translates into a flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make a difference, shape the organisation and make an impact.
Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people's lives through our presence. We are there when customers need us most.
We truly operate like a family in a dynamic, empowering, trusted, creative and fun environment.
We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian travel insurance sector.
Our employee centric approach means we understand that when the needs of our employees are met, they ensure that the needs of our customers and partners are met. We know each and every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow.
Where else can you get this?
About the role
Purpose of this Role
To develop and maintain relationships with a portfolio of brokers and partners to contribute to business growth objectives.
Responsibility
To fulfil the purpose of the role, and specifically:
Account Management
Proactive approach to all aspects of account management and service delivery
Contribute to business growth objectives by the growth and development of your portfolio of broker and partnership accounts
Develop and maintain meaningful working relationships with all partners, including brokers, travel agents and others as needed
Promote the company ethos by providing an exceptional customer experience to your partner network
Assist the BDMs in relationship and account management for PCA's key accounts
Broker, Partnership and BDM Support
Serve as the first point of contact for all inbound enquiries from potential or existing brokers and partners on matters related to products, renewals, process and system enquiries
Report and communicate any matters to ensure brokers, partners and BDMs are updated with any business, system and process changes and these are accurately recorded
Partner with BDMs in the management of Business Partners and Corporate Clients with ongoing training, webinars and broker visits to sustain fundamental relationships.
About you
Knowledge and experience
Previous experience as an Account Manager (or relevant experience)
Previous customer services experience working with brokers or travel agents would be highly regarded
Self-motivated and target-oriented with proven examples of meeting and/or exceeding KPIs
A good knowledge and understanding of insurance products and of the Australian travel insurance market would be highly regarded
Experience working in a fast pace and dynamic environment
Skills required
Exceptional customer services skills with an outstanding customer-centric approach
Ability to promote products and services to meet the needs of our broker's and their respective clients
Empathic, dynamic and outgoing with excellent communication skills and the ability to build relationships
Great phone manner
A mindset which is supportive and allows you to 'walk in our customer's shoes'
Analytical and problem-solving skills whilst working under pressure
The ability and willingness to take initiative
A reliable, punctual, loyal and willingness to be part of a team attitude
Enthusiastic and adaptable team player with strong work ethics
Tier 1 Insurance Broking qualification would be highly regarded
If this opportunity excites you as much as it does us, we'd love to hear from you!
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Account Manager in North Sydney employer: PassportCard
At PassportCard, we pride ourselves on fostering a dynamic and collaborative work environment in North Sydney, where creativity and innovation thrive. As a Senior Marketing & Communications Lead, you'll benefit from a supportive team culture that encourages professional growth and development, alongside competitive remuneration and flexible working arrangements. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant location with access to diverse resources and opportunities.
