At a Glance
- Tasks: Greet patients, support medical staff, manage calls, and handle appointments.
- Company: Join a leading healthcare provider with a passion for community well-being.
- Benefits: Full training, ongoing support, personal development, and employee assistance programs.
- Other info: Diverse team culture and opportunities for growth within the healthcare sector.
- Why this job: Make a positive impact on patient experiences in a supportive environment.
- Qualifications: Customer service skills, attention to detail, and some medical admin experience preferred.
The predicted salary is between 47250 - 57750 $ per year.
Hastings Family Medical Centre forms part of Partnered Health Medical Centres, one of Australia’s leading primary healthcare providers with over 60 clinics located throughout metropolitan and regional locations. With a long history in providing healthcare services, our team of dedicated doctors, nurses and staff are genuinely passionate about the health and well-being of our patients. Further, we care about the communities in which we operate. We work hard to ensure we deliver the very best healthcare to individuals and families.
We are seeking a Full-Time Receptionist who aligns with our values, that is focused on providing a high-quality experience for our patients, from the time of arrival until the time of departure, creating a lasting positive and professional impression.
About the role:
You will be responsible for greeting our patients, supporting our doctors and nurses, answering calls, triage and booking appointments, billing, and administrative tasks. You receive a dedicated training program upon commencement, that includes a full orientation and induction, online compliance training, and support from your Practice Manager and colleagues. We ensure that you have the necessary skills and training to provide consistent and quality patient service to ensure your success in the role.
What we need from you:
- Previous medical administration or reception experience (well regarded)
- Exceptional customer service skills and cultural sensitivity
- Knowledge of medical terminology
- Current vaccination and immunisation status
- Intermediate computer knowledge and skills
- Ability to multi-task and prioritise work under pressure
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills
- Commitment to ethical behaviour and conduct
- Personal Development – expand your experience and knowledge with our in-house online learning platform
- Novated Leasing
- Ongoing support from your Practice Manager
- Employee Assistance Program
- Engagement surveys – we listen to you, as a team member and take action on the issues that matter to you
- Candidate Referral Program - incentivized through recognition and reward for staff who refer high calibre candidates
- Diverse and inclusive workforce that reflects the diverse community in which we operate in
About us:
Partnered Health Medical Centres is part of Partnered Health. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Partnered Health Medical Centres, Fuel Your Life Dietitians, Northcare Physio, Jobfit Health Group, Baseline Onsite and New View Psychology. Aboriginal and Torres Strait Islander people are encouraged to apply.
In alignment with the Australian Immunisation Guidelines and our commitment to workplace health and safety and patient safety, we strongly recommend that all applicants are up to date with their vaccinations and able to provide evidence of their immunisation status prior to employment. Applicants who are well-regarded will typically demonstrate compliance with these guidelines as part of their commitment to workplace health and safety and demonstrating care and protection of the patients visiting our facilities.
Medical Receptionist employer: Partnered Health Group
Chelsea Heights Medical Centre is an exceptional employer for General Practitioners, offering a supportive and collaborative environment where healthcare professionals can thrive. With a strong focus on quality patient care, flexible working arrangements, and opportunities for professional growth, GPs can enjoy excellent earning potential while being part of a respected community practice in the beautiful bayside area of Melbourne. The clinic's commitment to fostering a positive team culture ensures that every staff member feels valued and empowered to deliver outstanding healthcare.
