At a Glance
- Tasks: Engage with customers to explore their finance and insurance needs and connect them with Business Managers.
- Company: Join Parramatta Motor Group, a leading automotive dealership with a customer-first culture.
- Benefits: Enjoy comprehensive training, career progression, and a supportive work environment.
- Other info: Opportunity for long-term career growth in the automotive industry.
- Why this job: Make a real impact by helping customers navigate their finance and insurance options.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 45000 - 55000 $ per year.
As a Customer Success Representative – F&I, you will play an important role in ensuring every customer lead received by our dealerships is contacted and given the opportunity to discuss their finance and insurance requirements. You will proactively call customers, understand their individual needs, identify potential finance and insurance opportunities, and connect interested customers with the relevant Business Manager for further assistance. Working closely with our Sales Consultants, Sales Managers and Business Managers, your focus will be on creating a seamless customer experience while maximising F&I opportunities across the dealership group.
Key responsibilities
- Contact each and every customer lead received across our dealerships to explore their finance and insurance needs
- Engage customers in a friendly, professional and confident manner
- Identify potential finance and insurance opportunities through effective questioning and conversation
- Explain the benefits of speaking with our dealership Business Managers regarding available finance and insurance options
- Build and maintain strong, professional relationships with customers
- Work closely with Sales Consultants, Sales Managers and Business Managers to ensure opportunities are followed through
- Accurately record customer interactions, follow-ups and outcomes in our CRM system
- Ensure all communication is conducted professionally and in accordance with dealership policies and applicable compliance requirements
About you
- Previous experience in customer service, call centre, automotive, finance, banking or a sales environment
- Excellent telephone communication and interpersonal skills
- Confidence in making outbound customer calls and following up leads
- A positive and professional approach to customer service
- Strong relationship-building skills
- Strong attention to detail and accurate CRM/data entry skills
- The ability to work effectively within a busy, results-driven team environment
- Automotive or finance experience would be highly regarded, but is not essential
About us
Parramatta Motor Group is a leading automotive dealership group with a strong reputation for customer service and performance. We proudly represent major automotive brands including Ford, Hyundai, Kia, Nissan, Chery, Mitsubishi, Honda, BYD, Jeep and Leapmotor. Our success is built on a customer-first culture, high performance standards and a professional working environment where our people are supported to succeed.
Opportunity to join a large and established automotive dealership group. Clear career progression within our Finance & Insurance Department, with the opportunity to develop into a Business Manager role. Comprehensive training, mentoring and ongoing development to build your knowledge of automotive finance and insurance. Opportunity to build a long-term career within the automotive industry.
F&I Customer Success Specialist in Parramatta employer: Parramatta Motor Group
Parramatta Motor Group is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As a Customer Success Specialist in the F&I Department, you will benefit from comprehensive training, collaborative teamwork, and the opportunity to make a meaningful impact on customer experiences in a thriving dealership network located in the heart of Parramatta. Join us to enjoy a rewarding career where your contributions are valued and recognised.
