At a Glance
- Tasks: Deliver top-notch customer service and manage administrative tasks in a fast-paced environment.
- Company: Join a thriving wholesale fruit supply business with a focus on teamwork and quality.
- Benefits: Competitive salary, supportive culture, training, and growth opportunities.
- Other info: Inclusive workplace that values diversity and encourages applications from all backgrounds.
- Why this job: Be the first point of contact for customers and make a real impact every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 61650 - 75350 $ per year.
Our client is a fast-growing wholesale fruit supply business based in Broadmeadows. Their customer base extends across major hospital groups, contract caterers, leisure venues, contract manufacturers, and major public and private institutions across Victoria. They pride themselves on reliability, strong customer relationships, and delivering high-quality fresh produce every day. They value teamwork, professional growth, and a supportive, inclusive environment where your contributions truly matter.
They are seeking a dedicated and detail-oriented Customer Service & Administration Officer to join their Broadmeadows office. This full-time, on-site position is perfect for someone who thrives in a fast-paced, customer-focused environment and enjoys balancing customer service with accurate administrative and ordering tasks.
You will be working as part of a small team of three, providing support and continuity across the office. This position reports directly to the Administrative Manager. You will be the first point of contact for customers, support their operations team, and help ensure smooth communication between clients, drivers, and warehouse staff.
Key Responsibilities
- Provide excellent customer service via phone and email.
- Manage incoming and outgoing correspondence professionally and promptly.
- Accurately enter customer, order, and product information into internal systems (full training provided).
- Process daily customer orders and assist with invoicing and delivery documentation.
- Handle product enquiries, pricing requests, and delivery updates.
- Maintain accurate customer records and support account management tasks.
- Coordinate with warehouse and delivery teams to ensure timely dispatch.
- Assist with general administration, data entry, and ad hoc duties to support daily operations.
- Contribute to maintaining a clean and organised office environment.
About You
- Previous experience in customer service, administration, and/or data entry.
- Strong attention to detail with accurate data entry skills.
- Confident communicator with strong written and verbal communication.
- Able to multitask, work autonomously with ease, and thrive in pressure situations.
- Comfortable using Microsoft Office (Outlook, Word, Excel).
- Positive, proactive, and team-oriented attitude.
- Experience in fresh produce, FMCG, logistics, or wholesale is beneficial but not essential.
- Exceptional customer service, reliable and trustworthy by nature.
What's on Offer
- Competitive salary of $65-70k plus super.
- Supportive and inclusive team culture.
- Training and opportunities for growth.
Our client is committed to building a workforce that reflects the communities and customers we serve. We are committed to achieving an inclusive workforce. We strongly encourage all applications from all backgrounds including the culturally diverse.
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