At a Glance
- Tasks: Lead a vibrant team to ensure exceptional guest experiences and smooth front office operations.
- Company: Join Pan Pacific Hotels Group, a leader in sustainable hospitality with a fun culture.
- Benefits: Enjoy hotel discounts, ongoing training, complimentary meals, and health perks.
- Other info: Flexible shifts and a supportive environment for personal growth.
- Why this job: Make a real impact on guests' stays while developing your career in hospitality.
- Qualifications: Experience in guest service and strong communication skills are a must.
The predicted salary is between 49500 - 60500 $ per year.
Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Parramatta, conveniently located in the epicenter of Parramatta's busy eat street. Featuring 286 guest accommodation rooms, 13 meeting spaces, Table 30, BAR30 & Bistro, PARKROYAL Parramatta is the best choice among Parramatta's hotels.
We are seeking a full time Guest Service Manager to join our enthusiastic team. This is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.
- Attractive salary package
- Hotel discounts through our global alliance program
- 50% off food and 50% off beverages at the hotel's Restaurant and Bar
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Ongoing learning and development through our learning experience platform
- Complimentary meal whilst on shift
- Health and Wellbeing - Employee Assistance Program & access to discounted BUPA health cover (offered at a special rate and not part of the standard package)
- Reward and Recognition Program
The successful candidate:
As the Guest Service Manager, you will be responsible for the overall care, hospitality and service given to our guests throughout their stay. Your role includes but is not limited to:
- Ensuring the smooth daily operation and coordination of the Front Office department to maximize revenue and occupancy
- Supporting and managing of Guest Service Agents
- Effectively communicating with all other departments including maintaining the daily reports, and leading the operation briefings for the team
- Ensuring a memorable experience for all guests, making everyone feel welcomed and valued
- Bring energy and a 'can do' attitude to the Lobby and team
- Driving WHS within the hotel, including first aid, and Fire Warden duties.
Ideally you will have:
- Availability to work a 7 day rotating roster including weekends and public holidays
- Demonstrated experience with Opera (training provided)
- Experience in a similar role will be advantageous
- Strong communication and listening skills
- The ability to build rapport with team members and guests
- A guest service focus and enjoy leading a team
- A Responsible Service of Alcohol certificate (essential)
Everything we do at PARKROYAL Hotels & Resorts - what guests can see, and can't is the service of our people. We are an equal opportunity employer and because we want you to feel empowered to realize your full potential, we find joy in ensuring that the best in us, brings out the best in you.
*Please note only successful candidates will be contacted.
Guest Service Manager in Parramatta employer: PARKROYAL Hotels & Resorts
PARKROYAL Hotels & Resorts in Sydney CBD is an exceptional employer, offering a vibrant work culture where collaboration and support are at the forefront. With attractive benefits such as hotel discounts, ongoing learning opportunities, and a dedicated Employee Assistance Program, employees can thrive both personally and professionally. Join our team to be part of a dynamic environment that values your contributions and fosters career growth in the heart of one of Australia's most iconic locations.
Contact Details:
PARKROYAL Hotels & Resorts Recruitment Team
