PARKROYAL Hotels & Resorts – Tullamarine VIC
Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do.
In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Melbourne Airport, conveniently located adjacent Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.
PARKROYAL Melbourne Airport is looking to appoint a friendly and professional Guest Service Agent to join our Front Office Team on a Full-Time basis.
The Role
- Reporting to the Hotel Duty Manager
- Provide guests with high quality service throughout their stay
- Assist guests with Check-In, Check-Out and Information Services throughout their stay
- Create a great first and last impression of the Hotel
- Working morning, afternoon and overnight shift across weekdays, weekends and public holidays.
Ideally you will have:
- Experience in a similar role in a fast paced environment
- Minimum 1+ years of experience in a guest service or hospitality role
- A genuine passion for hospitality and delivering gracious and dependable hospitality
- The resilience and confidence to handle guest inquiries and concerns
- The ability to anticipate guest needs
- A current driver's licence
- Ability to work a rotating roster
- A fun & supportive approach to teamwork
What we can offer you:
- Complimentary dry-cleaning
- Complimentary Car Parking
- Complimentary duty meal per shift
- Access to our on-site pool, gym and sauna.
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel's restaurants, bars and café
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Ongoing learning and development through our learning experience platform
- Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.
Everything we do at PARKROYAL Hotels & Resorts – what guests can see, and can't – is the service of our people. We are an equal opportunity employer and because we want you to feel empowered to realize your full potential, we find joy in ensuring that the best in us, brings out the best in you.
Guest Service Agent- Full-Time in Canberra employer: PARKROYAL Hotels & Resorts
PARKROYAL Hotels & Resorts in Sydney CBD is an exceptional employer, offering a vibrant work culture where collaboration and support are at the forefront. With attractive benefits such as hotel discounts, ongoing learning opportunities, and a dedicated Employee Assistance Program, employees can thrive both personally and professionally. Join our team to be part of a dynamic environment that values your contributions and fosters career growth in the heart of one of Australia's most iconic locations.
Contact Details:
PARKROYAL Hotels & Resorts Recruitment Team
