Park Street General Practice – Geelong VIC
Practice Manager – General Practice
Part-time | 4–5 days per week | January 2027 | On-site
About Us
Park Street General Practice is seeking an experienced, motivated and highly organised Practice Manager to oversee the day‑to‑day operations of our busy General Practice in Geelong.
This is a key leadership position working closely with the practice directors, private contractor doctors, nurses and reception team to ensure the smooth, efficient and successful operation of the clinic.
We are looking for someone who understands the complexities of running a General Practice, takes initiative, has excellent attention to detail and can confidently manage the practice without requiring constant direction.
Previous General Practice experience and hands‑on experience with Best Practice Software are essential.
Key Responsibilities
Practice Operations & Doctor Management
- Oversee the day-to-day operations and smooth running of the clinic.
- Manage individual appointment booking rules and scheduling requirements for private contractor doctors.
- Proactively review doctor appointment books to identify and prevent booking errors, gaps and disruptions.
- Ensure doctor and nurse appointment books are organised, coordinated and efficient.
- Coordinate doctor onboarding, including appointment book setup and practice systems.
- Maximise appointment utilisation and patient bookings.
Staff Leadership & Reception Management
- Supervise, support, train and assist with the recruitment and onboarding of reception staff.
- Ensure staff understand booking procedures, patient management, billing, batching and debt collection.
- Manage staff rosters, leave, timesheets and workforce requirements.
- Foster a positive workplace culture built on wellbeing, teamwork and accountability.
- Address staff concerns and performance issues professionally.
Billing & Financial Administration
- Work with nurses to maximise appropriate Medicare billings, care plans and health assessments.
- Monitor billing processes and ensure accurate, timely Medicare claiming.
- Ensure timely submission of PIP, WIP and other applicable practice incentives.
- Oversee reception batching, outstanding accounts and debt collection.
- Liaise with the bookkeeper and accountant regarding timesheets and payroll administration.
- Monitor practice performance, appointment utilisation and operational efficiencies.
Accreditation, Compliance & Risk Management
- Maintain practice accreditation and compliance, ideally with experience completing previous General Practice accreditation cycles.
- Maintain practice policies, procedures and quality improvement activities.
- Coordinate workplace health and safety, incident reporting and risk management.
- Work with doctors and nurses to support clinical governance, patient recalls and follow-up systems.
- Ensure emergency procedures, facilities and equipment are appropriately maintained.
Communication & Practice Development
- Coordinate regular meetings with doctors, nurses and reception staff.
- Attend weekly/fortnightly directors' meetings and provide updates on operations, staffing and practice performance.
- Maintain timely and professional email and message correspondence.
- Manage patient complaints and feedback professionally.Liaise with IT providers to resolve issues and improve systems and efficiency.
- Manage relationships with external suppliers and service providers.
- Improve the practice's Google presence, online reputation and marketing initiatives.
- Identify opportunities to enhance patient experience, retention and practice growth.
The Person We Are Looking For
We are looking for someone who has:
- Several years' experience as a General Practice Manager.
- Strong leadership skills and the ability to manage staff, support doctors and work collaboratively with directors.
- Confident, hands‑on experience with Best Practice Software.
- Previous General Practice accreditation and compliance experience.
- Excellent attention to detail and the ability to manage competing priorities.
- A strong sense of ownership and genuine commitment to the smooth running of the practice.
- A proactive approach, with the ability to identify and address issues before they arise.
- The ability to work independently while maintaining excellent communication with the leadership team.
- Pride in creating a positive, professional and welcoming environment for patients and staff.
What We Offer
- An important leadership role within an established General Practice.
- Direct working relationships with practice directors and doctors.
- The opportunity to influence and improve practice operations.
- A supportive and friendly team environment.
- Part-time employment, 4–5 days per week to start in January 2027, with an on-site presence required.
- No weekends or public holidays.
Applicants without previous General Practice experience and Best Practice Software experience will not be considered.
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Practice Manager in Geelong employer: Park Street General Practice
Park Street General Practice is an exceptional employer located in the vibrant community of Geelong, VIC, offering a supportive work culture that prioritises high-quality patient care and teamwork. Employees benefit from ongoing professional development opportunities, a commitment to work-life balance, and the chance to make a meaningful impact in patients' lives within a busy yet rewarding environment. Join us to be part of a dedicated team that values compassion and excellence in healthcare.
Contact Details:
Park Street General Practice Recruitment Team
