At a Glance
- Tasks: Lead workshops and develop journey maps to enhance customer experiences.
- Company: Join Parity Consulting, a dynamic team in the life insurance sector.
- Benefits: Collaborative environment with opportunities for professional growth.
- Other info: Exciting role with hands-on involvement in key projects.
- Why this job: Shape customer journeys and make a real impact on their experiences.
- Qualifications: Experience in customer experience analysis and strong communication skills.
The predicted salary is between 72000 - 88000 $ per year.
Parity Consulting in Sydney, Australia is seeking a Customer Experience Business Analyst to join a collaborative marketing function within a leading life insurance business. This hands-on role focuses on discovery, mapping and business case development across key customer lifecycle moments, working with stakeholders to define future state experiences and drive implementation.
You will lead workshops, develop journey maps and requirements, and present findings and recommendations to senior stakeholders.
Customer Experience Analyst: Shape Journeys & Outcomes in Sydney employer: Parity Consulting
Join a purpose-driven life insurance provider that prioritises customer experience and invests in innovative solutions to enhance client journeys. With a collaborative work culture, you'll have the opportunity to shape key customer moments while benefiting from comprehensive training programs and mentorship for your professional growth. This role offers a unique chance to make a meaningful impact in a supportive environment dedicated to doing right by its customers.
