Retail Store Leader — Drive Sales & Luxury Customer Service in East Maitland

As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can craft far more than just an incredible career.

We are currently seeking an organised, pro-active and results driven Assistant Store Manager to join the team. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us!

The role of the Assistant Store Manager is to be our brand ambassador and responsible for the day-to-day operational running of the store. You will report to the store manager and be their biggest support, ensuring the commercial success of the store and managing the operational aspects of a high-performing store.

• Support, coach and motivate the in-store team to achieve the store's targets while setting the example in exemplary Pandora customer service.
• Focus on retail operations in store, including stock control, store procedures, organising teams around the store to optimise sales, managing store security, team rotas and tracking the team's sales performance.
• Be responsible for the successful running and trading of the store in the absence of the store manager.
• Maintain a strong retail floor presence, managing teams around the store and influencing the sales space.
• Become a Pandora product expert through thorough training in our hand-crafted luxury product.
• Nurture and develop the store team to unlock their full potential and support their development.

The successful candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor or current Assistant Manager looking for your next challenge, then this could be the opportunity for you.

An ideal candidate will have:

• Proven experience in driving sales and profitability in store.
• A passion for driving a culture of exemplary customer service.
• Strong communication skills to establish and coach a high performing team.
• The ability to be adaptable and flexible to changing business needs.
• A positive, can-do attitude with contagious enthusiasm for Pandora product and core values.
• A well-presented appearance with a taste for desirable products and a passion for retail.

To be considered for the role, part of our application process, you will be required to complete a 15 minute questionnaire to enable us to see how amazing you will be in the role and how great you will fit into our team.

Our Benefits: Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none:

• 60% off staff discount
• A day off on your birthday
• Opportunities for development
• Subsided Health Insurance
• Retail Bonus Scheme
• Employee Assistance Program
• Very generous jewellery allowance
• 2 x Wellness Days to take some time just for you!

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.