Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.
The Role
Pan Pacific Melbourne is looking to appoint a Part-Time Guest Service Agent within our Communications Centre to service our guest inquiry experiences.
The Successful Guest Service Agent Will
- Be responsible for providing our guests with high quality service throughout their stay
- Create a positive impression of the hotel via phone & email communication with our guests & provide information services throughout their stay
- Be able to work a rotating roster including AM & PM shifts and weekends
Talent Profile
- Excellent verbal communication skills
- The ability to be flexible in a fast paced environment
- Experience using Opera
- A genuine passion for hospitality and providing excellent customer service
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Guest Service Agent (Communication Centre) in Melbourne employer: Pan Pacific Melbourne
Pan Pacific Hotels Group is an exceptional employer, offering a vibrant work culture where associates are valued and supported in their professional growth. Located in the bustling heart of South Wharf, our team enjoys attractive benefits including hotel discounts, ongoing learning opportunities, and a complimentary duty meal per shift, all while being part of a global hospitality brand that prioritises guest and employee experiences alike.
