Palo Alto Networks is seeking an Escalation Manager in Sydney to lead the resolution of complex customer issues and drive satisfaction across global teams. You will own escalation processes, chair internal and customer meetings, and ensure timely, professional communication with stakeholders.
The role requires 5+ years in enterprise tech support or related customer-facing roles, strong communication skills, and a solid understanding of Information Security and network concepts.
Global Escalation & Customer Success Lead in Sydney employer: Palo Alto Networks
Palo Alto Networks® is an exceptional employer that fosters a culture of innovation and collaboration, where every employee's voice is valued. With a commitment to professional growth and a focus on meaningful work, employees are empowered to tackle real-world cybersecurity challenges alongside passionate colleagues. The company's emphasis on in-person teamwork enhances relationships and drives impactful outcomes, making it an ideal place for those looking to make a difference in the digital landscape.
