Manager, Software Engineering in Sydney

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary About us Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, AffirM, and Zillow.

About Our Roles We are building AI Observability and Evaluation capabilities on Chronosphere’s observability platform to help developers understand and improve the accuracy, relevance, performance, and safety of AI models, agents, and retrieval-augmented generation (RAG) applications. Our team enables customers to systematically test, measure, and benchmark AI agents and applications before deployment and monitor how they behave in production. We turn complex telemetry and evaluation data into insights that help developers build and operate reliable AI agents and applications at scale. The role sits between platform engineering and product. You’ll partner with product managers, engineers, and customers to translate emerging AI observability and evaluation needs into scalable backend systems and cohesive developer workflows.

Qualifications You will:

• Partner with your product manager to assess customer needs, co-create the roadmap, and own delivery against it.
• Balance large investments alongside a steady cadence of customer requests while ensuring the team can deliver at a predictable pace.
• Guide the team through architectural decisions and technical design.
• Hire and onboard engineers. Coach them through any growing pains, and evolve the team's norms and delivery cadence.
• Monitor SLOs, SLAs, and health of the system in production and take timely action to meet our reliability goals.
• Work with our security and compliance partners on reviews, audits, and the commitments we make to customers.

You have:

• 3-5+ years of people management experience.
• Empathy for customers and engineers to enable your team to do their best work.
• Strong product sense.
• Familiarity with enterprise software and the expectations end users have.
• Experience shaping how a team operates and how it connects to the engineers on other teams who depend on it.
• Ability to partner with a PM to define and execute on a roadmap that accounts for trade-offs, customer commitments, corporate/compliance requirements, and the organization's product strategy.
• The technical depth to assess risk in design reviews, understand critical code paths, and evaluate engineering trade-offs directly.
• Direct experience managing engineers.
• Strong background in partnering with recruiting, making hiring decisions and closing hires, and building a diverse and inclusive team.

Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability.