Pallion is seeking a courteous, technically capable Service Desk Analyst to deliver timely Level 1 IT support to employees across Australia and beyond. You will handle incidents via phone, email, Teams, and our ITSM system, resolving common issues and escalating complex ones to specialists.
The role is customer-facing and involves owning the user experience, with a rotating weekday shift roster and occasional after-hours on-call participation as required.
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Service Desk Analyst — Tech Support & User Experience in Sydney employer: Pallion
Pallion is an exceptional employer that fosters a collaborative work culture in the heart of Marrickville, Sydney. With a strong emphasis on employee growth, we provide comprehensive training opportunities and a supportive environment that values precision and insight in the precious metals industry. Join us to be part of a team that not only prioritises your professional development but also offers competitive benefits and a meaningful career path.
