At a Glance
- Tasks: Plan and coordinate complaint assessments, providing expert advice and mediation services.
- Company: Join SA Health, a diverse and inclusive workplace committed to community wellbeing.
- Benefits: Competitive salary, flexible working arrangements, and a supportive environment.
- Other info: Opportunities for career growth and professional development in a dynamic team.
- Why this job: Make a real difference in people's lives by resolving health service complaints.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 85790 - 95413 $ per year.
The Assessment Officer is responsible for planning, coordinating and undertaking a range of complaint receipt, assessment and resolution functions and services for the Health and Community Services Complaints Commissioner (HCSCC). The role provides a responsive first point of contact service to consumers, clients and health services in relation to complaint enquiries under the Health and Community Services Complaints Act 2004 (SA) (the Act), including identifying and analysing complex complaints and providing expert advice, assistance and information.
The Assessment Officer also coordinates and conducts informal mediation, facilitated direct resolution, and basic preliminary enquiries including analysing a range of complaint related information, undertaking negotiation and facilitation processes with all parties and advising complainants and service providers of outcomes.
SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence. We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if you have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.
The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.
A ‘National Police Certificate’ NPC (also known as a ‘Nationally Coordinated Criminal History Check’ NCCHC) for employment involving no contact with vulnerable groups is required for this position (general employment). Immunisation Risk for this position is Category C (minimal patient contact). SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
Enquiries: Taya Harding, Manager, Assessment Service, E-mail:
Application Closing Date: Tuesday, 8 December 2026 – 11:55 PM
Assessment Officer in Adelaide employer: Palliative Care SA
Join South Australia Medical Imaging as a Communications Advisor in the heart of Adelaide CBD, where you will play a vital role in enhancing communication strategies that impact the health and well-being of South Australians. With a strong focus on employee growth, flexible salary packaging, and a supportive work culture that values diversity and inclusion, SAMI offers a rewarding environment for professionals looking to make a meaningful difference in public health. Enjoy access to health and fitness benefits, an Employee Assistance Program, and the opportunity to collaborate with passionate colleagues dedicated to improving community health outcomes.
