At a Glance
- Tasks: Lead and manage the Front Office, Concierge, and Night Audit teams for exceptional guest experiences.
- Company: Join the stunning Pagoda Resort & Spa, a 4½-star hotel by the Swan River.
- Benefits: Competitive salary and a chance to work in a beautiful riverside location.
- Other info: Enjoy career growth opportunities while working in a dynamic team.
- Why this job: Take on a senior role with real operational responsibility in a vibrant hotel environment.
- Qualifications: Experience in hotel management and strong knowledge of OPERA Cloud is essential.
The predicted salary is between 58500 - 71500 $ per year.
Reporting directly to the Hotel Manager, you will oversee Reception, Concierge and Night Audit, ensuring efficient daily operations, strong team leadership, financial accountability and exceptional guest experiences. This is a hands‑on management position requiring strong operational knowledge, commercial awareness and the ability to lead a team in a busy hotel environment.
Key responsibilities
- Lead, manage and develop the Front Office, Concierge and Night Audit teams.
- Oversee daily operations and maintain high guest service standards.
- Manage OPERA Cloud PMS, ensuring accurate reservations, room allocations, billing and reporting.
- Manage room rates, occupancy, ADR, RevPAR and revenue optimisation.
- Oversee Levart Channel Manager, online travel agencies and distribution channels.
- Maintain accurate accounts receivable records and ensure outstanding accounts are followed up.
- Reconcile OTA commissions, investigate discrepancies and follow up outstanding credits.
- Manage departmental rosters, manpower forecasts and labour costs within approved budgets.
- Monitor financial controls, cashiering, guest accounts and departmental expenditure.
- Prepare operational and revenue reports and work closely with all hotel departments.
About you
- Previous experience as a Front Office Manager or in a similar senior hotel management role.
- Advanced working knowledge and practical experience with OPERA Cloud – essential.
- Strong understanding of hotel revenue management and online distribution channels.
- Experience with accounts receivable, OTA commission reconciliation and financial controls.
- Proven staff leadership, rostering and budget management capabilities.
- Excellent communication, organisational and problem-solving skills.
- A hands‑on approach with a strong commitment to guest satisfaction and operational excellence.
About us
Located on the banks of Perth's beautiful Swan River, Pagoda Resort & Spa is a 4½-star international hotel featuring 101 guest rooms. We offer a unique selection of self‑contained studios, as well as one‑and two‑bedroom apartments – all with spas – and a variety of views overlooking the river, parklands and our beautifully landscaped poolside gardens.
An opportunity to join an established 4½-star hotel in a beautiful riverside location. A senior management position with genuine operational responsibility. Competitive remuneration commensurate with experience.
Front Office Manager employer: Pagoda Resort and Spa
Pagoda Resort and Spa offers a dynamic work environment where employees can develop their skills in hospitality management. The company emphasizes strong team leadership and operational excellence, providing opportunities for career advancement within the hotel industry. Employees benefit from a hands-on management approach that fosters collaboration and exceptional guest service.
