At a Glance
- Tasks: Provide top-notch customer service while managing freight logistics and packaging.
- Company: Join Pack & Send, Australia's leading parcel courier with a 'No Limits' culture.
- Benefits: Enjoy comprehensive e-learning programs and professional development opportunities.
- Other info: Flexible shifts with a supportive environment for growth.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Retail or customer service experience and strong communication skills required.
The predicted salary is between 49500 - 60500 $ per year.
Pack & Send Preston is looking for a versatile and motivated Retail Customer Service & Freight Co-ordinator to join our dynamic team in Preston, VIC. This role is ideal for a proactive individual who can balance high-quality customer service with the technical aspects of freight logistics. You will be responsible for managing the end-to-end shipping process, from initial sales inquiries to professional packaging and consignment tracking.
Pack & Send is Australia's leading parcel courier and freight delivery reseller. At Pack & Send Preston, we embrace a "No Limits" culture, focusing on innovation and exceptional service delivery. We provide a supportive environment with comprehensive e-learning programs to help you succeed and grow within the business.
Key Responsibilities
- Accurately weighing, measuring, and consigning packages to ensure correct pricing and safe transport.
- Utilising professional packaging techniques to secure consignments and minimise potential warranty claims.
- Handling over-the-counter sales, telephone inquiries, and online estimate requests with a focus on customer satisfaction.
- Tracking and tracing consignments and providing timely delivery confirmations to clients.
- Managing administrative tasks and maintaining store equipment to ensure smooth daily operations.
- Building and maintaining strong professional relationships with suppliers and delivery drivers.
Requirements
- Minimum of 3 years of demonstrated experience in a retail or customer service environment.
- Completion of Secondary School or a Cert IV in Retail/Business (or equivalent).
- Intermediate computer literacy, including proficiency in Microsoft Office applications.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to prioritise tasks in a fast-paced setting.
- A self-motivated, energetic, and punctual approach to work.
- Ability to reliably commute to Preston, VIC 3072.
Work Type: Full-time. Shifts: Morning and afternoon shifts, Monday to Friday, with on-call availability as required. Training: Access to e-learning courses and professional development webinars. Location: In‑person at our Preston retail service centre.
Casual Retail Customer Service in Melbourne employer: Pack & Send
Pack & Send offers a dynamic work environment that embraces a 'No Limits' culture, focusing on innovation and exceptional service delivery. Employees benefit from comprehensive e-learning programs designed to support their professional growth and success within the business. The company encourages a proactive approach, balancing high-quality customer service with technical aspects of freight logistics.
