Team Leader North Queensland in Townsville

Pacific Supports & Mentoring PTY LTD – Townsville QLD

Pacific Supports & Mentoring (PSM) | Full-time / Part time | Townsville, QLD

Team Lead — Townsville / North QLD (NDIS / Youth)

Pacific Supports & Mentoring (PSM) | Full-time / Part time | Townsville, QLD

Lead an established region — and take your career further.

Pacific Supports & Mentoring has been operating in Townsville for the past three years, and our North Queensland arm and demand is growing. We're looking for a Team Lead to take ownership of the region: leading, training and developing our local team, representing PSM with stakeholders, and driving business development — while staying connected to the work through hands-on support delivery.

You'll step into an established operation with real clients, real momentum and a reputation already built — then make it bigger. This is a leadership role first: the team, the standards, the relationships and the growth of the region sit with you.

This is a hybrid, flexible outreach role — leadership, stakeholder and business development work balanced with supports delivered out in the community across Townsville and North QLD, not behind a desk. Our head office is based in South East Queensland, and you'll report to and collaborate directly with management: real backing, real autonomy, and a genuine opportunity to grow with the region.

The role — leadership firstRegional leadership & oversight

• Lead, mentor, train and develop our growing local team of support/ youth workers — onboarding and oversight.
• Review and uphold service quality: staff supervision, shift documentation, incident reviews and performance feedback
• Provide oversight of PSM's North QLD operations, working in conjunction with management
• Represent PSM at stakeholder meetings — support coordinators, plan managers, allied health and community organisations
• Case Management Experience is advantageous. Transferable skills from synergestic sectors Community Services Preferred; Youth, Aged Care, Child safety
• Being pro active with management oversight. Continuous stakeholder updates and documentation
• Own regional reporting and communication with management and our South East QLD head office: client progress, incidents, team performance and service quality
• Drive on-the-ground business development — build referral networks, identify opportunities and grow PSM's presence across Townsville and North QLD

Hands-on support delivery

• Provide direct 1:1 supports to participants — community access, daily living, skill building and mentoring. Setting the standard for other staff.
• Model what great support work looks like: reliable, engaged, strengths-based and culturally safe
• Build strong, trusted relationships with participants and their families

What you\'ll bring

• Experience in community services: disability services, youth services, or aged care / community services (essential)
• Experience working with sensitive and complex cases, with a mature, experienced approach
• Leadership experience — formal or informal — and the confidence to train, review and build a team
• The self-drive to run a region day-to-day with real autonomy and a direct line to management
• Strong communication skills — comfortable in a stakeholder meeting and on the gym floor in the same day
• NDIS Worker Screening Clearance and Working with Children (Blue Card), or willingness to obtain
• Current First Aid & CPR, driver\'s licence and reliable vehicle

What\'s on offer

• Full-time role — remuneration under the SCHADS Award, commensurate with experience, plus super
• Quarterly reviews and performance bonuses — designed to reward success and drive high performance
• A hybrid, flexible role — you shape the balance between leadership, stakeholder work and delivery as the region demands
• An established, growing region: step into existing clients and team, with your role expanding as the arm grows
• Pathways beyond North QLD — this role opens opportunities across the other regions PSM services
• Collaborate directly with management
• A values-driven team that uses mentoring, outcomes and connection to change lives