At a Glance
- Tasks: Provide 1:1 disability support and mentoring while leading a team of support workers.
- Company: Pacific Supports & Mentoring, a dynamic organisation focused on community engagement.
- Benefits: Competitive pay, career growth opportunities, and a supportive work environment.
- Other info: Join a growing team with pathways to management roles.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in disability support, youth work, or team leadership is essential.
The predicted salary is between 49500 - 60500 $ per year.
We are seeking experienced Disability Support Workers and Youth Workers, including applicants capable of stepping into Senior Support Worker / Team Leader responsibilities.
Depending on your experience and capability, responsibilities may include:
- Provide high-quality 1:1 disability support, youth work and mentoring, including participants with complex support needs and behaviours
- Take a proactive approach to participant goals, engagement, independence, life skills and community participation
- Build strong relationships with participants while maintaining professional boundaries, accountability and duty of care
- Demonstrate maturity, initiative and confidence when managing challenging situations and making decisions in the community
- Maintain high standards across case notes, incident reporting, care plans, risk management and shift documentation
- Communicate professionally with families, stakeholders, support coordinators and PSM management
- Identify changes in participant needs, risks or service delivery concerns and escalate these appropriately
Experienced applicants may also take on additional responsibilities including:
- Acting as a Senior Support Worker / Team Leader across allocated participants and support teams
- Providing guidance, mentoring and on-shift leadership to other support workers
- Supporting management with participant engagement, staff performance and service quality
- Assisting with client reviews, care planning, risk management and case-management-style oversight
- Maintaining strong communication with families, stakeholders and external service providers
- Identifying gaps within a participant's support and working with management to improve service delivery and outcomes
- Assisting with the onboarding and integration of new workers into participant support teams
- Escalating incidents, risks, behavioural concerns and operational issues to management
- Helping maintain consistency and accountability across participant support teams
We are particularly interested in applicants with backgrounds in Senior Support Work, Youth Work, Team Leadership, Case Management, Community Services, Mental Health or Residential Care who still enjoy being hands-on with clients.
For strong performers, there is a genuine pathway into Team Leader, Service Coordination and broader management responsibilities as PSM continues to grow.
Senior Worker / Youth and Support Mentor – Leadership Pathway in Gold Coast employer: Pacific Supports & Mentoring PTY LTD
Pacific Supports & Mentoring PTY LTD is an exceptional employer in Townsville, QLD, offering a supportive work culture that prioritises employee growth and development. As a Senior Team Lead & Mentor, you will have the opportunity to lead a dedicated team while making a meaningful impact in the NDIS and youth services sector, with pathways to managerial roles as the organisation expands. Enjoy the unique advantage of working in a vibrant community that values collaboration and innovation.
Contact Details:
Pacific Supports & Mentoring PTY LTD Recruitment Team
