Executive Housekeeping Manager in Sydney

Are you the person who walks into a hotel, spots what needs fixing and actually gets it done? Do you know how to lead a team, keep standards high and deliver results without standing on the sidelines? Then we want to hear from you! We’re looking for an Executive Housekeeping professional to join the team at Novotel Sydney International Airport. This is a hands‑on leadership role for someone who is confident, people-focused, organised and ready to make a real impact in a busy hotel environment.

This isn’t a “sit in the office and hope everything runs smoothly” kind of job. YOU’LL BE RIGHT IN THE ACTION. You’ll lead the housekeeping team, work closely with hotel leadership and other departments, solve problems, improve performance and make sure our guests experience rooms and public areas that are clean, comfortable and maintained to a high standard.

WHY YOU’LL WANT TO WORK WITH US

• YOU’LL HAVE A TEAM TO LEAD: You’ll bring the housekeeping team together, set the standard and help everyone perform at their best. We want someone who leads by example, gets involved and knows how to motivate, coach and develop people.
• YOUR PERFORMANCE ACTUALLY MATTERS: We’re KPI‑driven, which means you’ll know what success looks like. Set the target. Build the plan. Get the results. Your leadership, productivity and operational performance will make a real difference.
• EMPLOYEE OF THE MONTH: We believe great work deserves recognition. Strong leadership, excellent guest feedback, great results and a high‑performing team could see you recognised as our Employee of the Month.
• WANT TO MOVE UP? We’re big on career progression. If you perform, develop your team and show you’re ready for more, we want to provide opportunities for you to grow with us.
• A BUSY HOTEL ENVIRONMENT: Working at Novotel Sydney International Airport means being part of a dynamic hotel environment where attention to detail, efficiency and teamwork are essential. You’ll need to be comfortable managing changing priorities and ensuring the housekeeping operation continues to perform at its best.

WHAT YOU’LL ACTUALLY BE DOING

• Leading and motivating the housekeeping team.
• Setting daily priorities and keeping everyone on track.
• Training, coaching and developing your team.
• Inspecting guest rooms and public areas to ensure standards are met.
• Monitoring KPIs, productivity and guest feedback.
• Managing stock, supplies and equipment.
• Working closely with Front Office, Maintenance and other departments.
• Resolving operational issues quickly and professionally.
• Handling guest concerns when required.
• Identifying smarter and more efficient ways of working.
• Maintaining high standards of cleanliness and presentation.
• Keeping the team accountable while creating a positive workplace.
• Stepping in when things get busy and showing the team how it’s done.

WHO ARE WE LOOKING FOR?

We’re looking for someone with leadership experience in housekeeping or hospitality who is ready to take ownership and make an impact. You should be:

• A LEADER: You know how to lead people, not just tasks.
• A PEOPLE PERSON: You can have difficult conversations when needed, while still recognising, supporting and developing your team.
• RESULTS‑DRIVEN: You enjoy targets, KPIs and seeing performance improve.
• HANDS‑ON: You’re not afraid to get involved when the team needs you.
• ORGANISED: You can manage a busy hotel operation without losing your head.
• GUEST‑FOCUSED: You understand that housekeeping plays a huge role in the overall guest experience.
• AMBITIOUS: You’re looking for an opportunity to grow, develop and take on more responsibility.

THE BIG QUESTION: WHY YOU?

Because you could be the person who takes our housekeeping operation to the next level. You’ll have the opportunity to:

• Lead and develop a housekeeping team.
• Improve operational performance.
• Work closely with hotel leadership.
• Make a direct impact on guest satisfaction.
• Be recognised for your results.

If you’re the type of person who says: “Give me a challenge. I’ll figure it out.” We want to meet you!