Operations Manager - Housekeeping - NSW in Sydney

Ozone Hospitality Services – Sydney CBD NSW

Join Ozone Hospitality and become part of a growing team that values people, teamwork and quality service. At Ozone Hospitality, we believe in developing our people, recognising talent and creating opportunities for career growth. We are committed to building a supportive workplace where our team members can learn, grow and achieve their career goals.

This role is responsible for managing housekeeping operations across multiple sites in New South Wales, ensuring high standards of cleanliness, service quality and guest satisfaction.

You will work closely with clients, hotel management and housekeeping teams to ensure smooth daily operations, manage costs, improve performance and develop a strong and reliable workforce.

This is a great opportunity for someone who enjoys leading people, improving operations and taking the next step in their hospitality management career.

Responsibilities:

• Manage housekeeping operations across multiple properties.
• Ensure high standards of cleanliness, presentation and service quality.
• Lead, support and develop housekeeping teams.
• Recruit, train and supervise staff.
• Monitor staff performance, productivity and labour costs.
• Ensure compliance with health and safety requirements and company policies.
• Conduct regular inspections of guest rooms and public areas.
• Manage cleaning supplies, equipment and stock levels.
• Prepare and monitor operational budgets.
• Build strong working relationships with clients, hotel management and internal teams.
• Manage client feedback and resolve operational issues.
• Identify ways to improve daily operations, service quality and efficiency.
• Support new business opportunities and the growth of the company.

Qualifications and Experience:

• Previous management experience in the hospitality industry, preferably in housekeeping or hotel operations.
• Experience managing teams and overseeing multiple sites or departments.
• Good leadership and communication skills.
• Strong organisational and time management skills.
• Experience managing labour costs, budgets and daily operations.
• Good understanding of housekeeping standards and workplace health and safety.
• Ability to train, motivate and support team members.
• A practical approach to problem-solving and decision-making.
• Ability to work flexible hours, including weekends and public holidays when required.
• A qualification in hospitality management or a related field is an advantage.

Career Development and Growth:

This position offers the opportunity to develop your management experience and grow within a business that is continuing to expand.

As you gain experience and demonstrate strong performance, there will be opportunities to progress into senior operations management roles, take on greater responsibility across business operations and develop skills in budgeting, financial management and business planning.

You will also have the opportunity to be involved in new client contracts, business expansion, operational improvements and the development of future managers.

Why Join Us?

• Join a growing hospitality services business.
• Take ownership of operations and make a real difference.
• Work with a supportive management team.
• Develop your leadership and business management skills.
• Access opportunities for career progression.
• Be part of a business that values teamwork, performance and continuous improvement.

If you are an experienced hospitality professional looking for a new challenge and the opportunity to develop your career, we would love to hear from you.

#J-18808-Ljbffr