At a Glance
- Tasks: Manage IT infrastructure and ensure top-notch customer satisfaction in a dynamic datacentre.
- Company: Join OVHcloud, a leading tech company with a collaborative spirit.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Exciting entry-level position with flexible shift timings and career advancement potential.
- Why this job: Be part of an innovative team and make a real impact in the tech industry.
- Qualifications: Basic IT knowledge, strong communication skills, and a passion for customer service.
The predicted salary is between 64080 - 78320 $ per year.
- Manage all IT infrastructure in your Datacenter.
- Ensure good customer relations and customer satisfaction are maintained on a daily basis.
- Manage monitoring alerts and customer ticket escalations.
- Ensure new infrastructure is racked and deployed in a timely manner.
- Apply best practices for installation and maintenance and ensure other technicians apply the procedures correctly.
- Comply with safety rules and regulations.
- Maintain and create new documentation and operational procedures.
- Carry out regular audits on internal technical procedures to check operations.
- Carry out regular technical inspections of the site infrastructure and make first-level diagnoses, ensuring the quality of information gathered in the relevant procedure.
- Ensure material process flows are complied according to set processes in place.
- Ensure inventory levels are sufficiently stocked for DC maintenance and upgrade activities.
- Able to work in shift timings to support the data center operations.
- Draft end of shift report and communicate progress status effectively to stakeholders on a daily basis.
Required Skills:
- Ability to follow and document internal procedures.
- Basic knowledge in Microsoft Office.
- Able to draft reports to communicate progress and highlight delays.
- Knowledge of the Datacenter Industry.
- Knowledge of Computer Hardware.
- Advanced sense of Customer Service.
- Excellent interpersonal skills.
- Excellent communication skills within a team.
- Proven organizational skills, autonomous and adaptable.
- 2 years higher education in IT.
Datacenter IT Technician in Sydney employer: OVHcloud
At OVHcloud in Sydney, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and satisfaction. As a Datacenter IT Technician, you'll benefit from comprehensive training opportunities, a supportive team environment, and the chance to work with cutting-edge technology in a vibrant city known for its innovation. Join us to be part of a company that values your contributions and encourages professional development while ensuring a healthy work-life balance.
