At a Glance
- Tasks: Manage rostering and scheduling for support workers in NDIS and aged care.
- Company: Join Outsourcey, a leader in global talent expansion.
- Benefits: Competitive salary, career growth, and work with industry leaders.
- Other info: Work independently with flexible hours and a supportive team environment.
- Why this job: Make a real difference in the lives of participants while shaping the future of work.
- Qualifications: Experience in NDIS or aged care administration and strong communication skills.
The predicted salary is between 47250 - 57750 $ per year.
NDIS Rostering & Administrative Support Specialist
Join Outsourcey and be part of our mission to revolutionize global talent expansion!
We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality.
Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements
- Experience in NDIS, aged care or disability services administration is highly regarded
- Experience in rostering, scheduling and workforce coordination ideally in a care or community services environment
- Proficient in care management or rostering software and Microsoft Office Suite
- Excellent written and verbal English communication skills for liaising with participants, families and external stakeholders
- High attention to detail with the ability to manage compliance documentation accurately and to deadline
- Reliable, self-motivated and able to work independently with minimal supervision during Australian business hours
- Stable internet connection and professional home office setup
Core responsibilities
- Manage and coordinate complex rostering and scheduling for 40+ support workers and assistant nurses across NDIS, aged care, and veterans services
- Process and maintain NDIS documentation, care plans, support agreements and compliance paperwork
- Handle participant onboarding administration including referrals, intake forms and service agreements
- Monitor and action shared inboxes, triaging enquiries from participants, families, and referral partners
- Liaise with support workers, coordinators, and registered nurses to ensure scheduling accuracy and shift coverage
- Process timesheets, incident reports, and progress notes in line with NDIS and aged care compliance requirements
- Maintain accurate client and worker records across internal systems
- Assist with invoicing, funding management and NDIS claims administration
- Coordinate with NDIS planners, LACs and external stakeholders as required
- Support the internal admin team with general day-to-day administrative tasks to reduce workload and improve operational efficiency
Benefits
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO.
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
- Career growth and development opportunities.
NDIS Rostering & Administrative Support Specialist in Brisbane employer: Outsourcey
At Outsourcey, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our dynamic work culture fosters professional growth through continuous learning opportunities and mentorship, ensuring that our employees thrive in their careers. Located in a vibrant environment, we offer competitive salaries and a commitment to work-life balance, making us the ideal place for talented professionals looking to make a meaningful impact in the finance sector.
