Outright IT is a Melbourne-based Managed Service Provider delivering reliable, human-centred IT solutions to small and medium-sized businesses across Australia.
We operate on a simple principle: great IT should make life easier for clients, not harder. Our team is growing, and we're looking for an early-career IT professional who shares that belief and wants to grow into a role where they have real impact on how our clients experience technology.
The Role
This is a hands-on, client-facing position where you'll learn fast and be supported as you grow. Working alongside our senior engineers, you'll take ownership of tickets appropriate to your level and elevate where needed — across a diverse range of SMB environments. No two days look the same.
Day to day, you'll:
- Diagnose, prioritise, and resolve client issues, escalating to senior engineers when needed
- Help deploy and manage software and hardware solutions — remotely and on-site
- Communicate clearly and professionally with clients across all channels
- Maintain detailed documentation and contribute to our knowledge base
- Manage support tickets with professionalism and urgency
- Travel locally to support client needs
What We're Looking For The essentials:
- 1+ years of hands‐on technical support experience, OR a relevant qualification (Cert IV / Diploma in IT or similar) with strong hands‐on lab or home experience
- Working knowledge of Windows desktop/server environments, Active Directory, and networking fundamentals
- Some exposure to Microsoft 365 administration
- Excellent communication skills — you can explain technical problems in plain English
- Self‐motivated, well‐organised, and eager to learn
- Australian Citizen or Permanent Resident (police check required)
- Microsoft Fundamentals certifications (AZ-900, MS-900) or working towards Associate‐level
- Any exposure to Azure, Exchange, Hyper‐V, or virtualisation platforms
- Previous MSP or IT service provider experience
- A genuine interest in building long‐term client relationships
What You'll Get
Competitive salary: $65K–$85K + super, based on your experience
Variety: Exposure to diverse technologies, industries, and client environments — you won't get bored
Growth: Professional development support, certification pathways, and senior engineers who'll invest in your development
Mentorship: A team that wants you to succeed, not sink-or-swim
Culture: Built on honesty, respect, and doing things properly
