Relocation Case Manager for Defence & Government in Melbourne

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

The Opportunity

Due to ongoing growth within the business we have an exciting opportunity for a Case Manager to join our Government & Defence team in our Melbourne Office. You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strive to ensure that all ADF Members experience a superior relocation.

As a Case Manager, your responsibilities will include:

• Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
• Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
• Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.
• Responding to routine telephone and email enquiries.

About you:

• Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel).
• The ability to interpret policy and legislation.
• Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
• Strong attention to detail & time management skills.
• Proficiency in all Microsoft applications.

Mandatory: Must be an Australian Citizen or Permanent Resident.

Benefits:

• Flexible work options available.
• Supportive team environment.
• Full training provided.
• Office location: Collins St, Melbourne CBD - close to public transport.

Toll is proud to welcome Aboriginal and Torres Strait Islander peoples and invites applications from Indigenous candidates for roles within our Managed Services division. We recognise the value of diverse perspectives and are committed to fostering an inclusive and culturally safe workplace.

To find out more about us visit www.careers.tollgroup.com. You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.