Admin and Customer Service Officer

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.

Admin & Customer Service Officer – Defence Theatre Logistics (DTL)

Shape the future of Defence logistics with Toll Group. Are you ready to apply your admin & customer service experience skills and knowledge to a role that directly supports Australia’s Defence capability? At Toll Group, we are proud to be expanding our Government and Defence portfolio through the Defence Theatre Logistics (DTL) contract.

We’re looking for skilled Admin & Customer Service Officer working on a 6mth Contract, you’ll be responsible for accurate data entry, document control, reporting support, and frontline customer service activities that contribute to efficient warehouse and distribution operations. We are seeking an experienced Admin & Customer Service Officer with some Government & Defence experience in Supply Chain Logistics.

Based at Lavarack Barracks in Townsville QLD, you’ll act as a critical key point of contact for internal teams and external Defence stakeholders. The Admin and Customer Service Officer ensures that queries, escalations, and routine communications are managed professionally and in a timely manner. The role also ensures alignment with contract KPIs, compliance requirements, and system integrity across all administrative and customer-facing functions.

Why join us?

• Industry-leading training and career development.
• Supportive, inclusive teams with approachable leaders.
• Opportunities to grow across a global logistics network.
• A role where your insights have national impact.

How you’ll make the right impact

As an Admin & Customer Service Officer, you’ll play a key role in ensuring our Defence logistics operations run efficiently and in line with contract expectations. Reporting to the Operations Manager, you will:

• Coordinate and deliver day-to-day administrative and customer service support to operational teams.
• Maintain accurate records, forms, registers, and databases in line with contract and audit requirements.
• Provide frontline customer service support for inbound enquiries, complaints, and order tracking requests.
• Generate standard reports and assist in preparation of formal documentation (e.g. meeting packs, activity trackers, KPI reporting inputs).
• Follow defined procedures for document control, data entry, and query management, escalating where necessary.

What you’ll bring

We’re looking for motivated professionals who bring:

• Minimum 3 years’ experience in an administrative, customer service, document controller or logistics support role.
• Experience working in a logistics, warehousing or Defence-related environment (preferred).
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and ability to work with ERP/WMS platforms.
• Strong written and verbal communication skills.
• Well-organised and able to prioritise tasks in a fast-paced operational environment.
• Ability to maintain confidentiality, accuracy, and professionalism in all interactions.
• Knowledge of and experience with ISO9001 Quality Management System requirements relating to the management and control of documentation and records (preferred).
• Previous experience managing, controlling, developing and continuously improving document control systems.

Eligibility to make the grade

To apply for this role, you must:

• Be an Australian Citizen.
• Be eligible to obtain and maintain an AGSVA Defence Security Clearance (Baseline or higher).
• Be prepared to undertake pre-employment checks including criminal history, medical, and other background assessments.

Next Steps

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.