At a Glance
- Tasks: Support families and schools through enquiries, creating positive experiences.
- Company: Join Our Patch Group, a community-focused Outside School Hours Care provider.
- Benefits: Full-time role with ongoing learning, development, and a supportive team.
- Other info: Embrace our G.R.O.W. values and contribute to a child-safe environment.
- Why this job: Make a meaningful impact on children's lives while building strong relationships.
- Qualifications: Experience in customer service or people-focused roles; passion for helping others.
The predicted salary is between 40500 - 49500 $ per year.
Do you love helping people, solving problems and creating positive experiences?
At Our Patch Group, we're more than just an Outside School Hours Care provider. We're a community of people who believe every child deserves a place to belong, connect and thrive.
As a Customer Care Consultant, you'll be the friendly voice and trusted support behind the scenes, helping families access the programs and services that make a difference in their children's lives.
Whether your background is in customer service, education, community services, disability support, administration, youth work, health, retail or another people-focused role, we're looking for someone who genuinely enjoys helping others and creating positive experiences.
Every phone call, email and conversation is an opportunity to build connections, solve problems and support families when they need it most.
- What You'll Be Doing
- Supporting families, schools and service teams through phone and email enquiries, creating positive experiences that leave people feeling informed, valued and supported
- Assisting families with enrolments, bookings, account enquiries and general support, helping them confidently navigate their School Plus journey
- Building strong relationships through warm, responsive and solution-focused communication
- Providing timely and accurate information while resolving enquiries with empathy, professionalism and care
- Maintaining accurate customer records and ensuring data integrity across systems
- Supporting service teams with administrative assistance, key information and stakeholder communications
- Becoming proficient in our booking and enrolment platforms, including XAP
- Contributing to reporting, process improvements and continuous improvement initiatives that enhance the customer experience
- Working collaboratively with families, schools and internal teams to support strong engagement and occupancy across our services
- Living our G. R. O. W. values through every interaction and helping create positive outcomes for children, families and communities
- What You'll Bring
- Experience in a customer service, education, community, health or people-focused environment
- A genuine passion for helping people and creating positive experiences
- Strong verbal and written communication skills
- Excellent organisational skills and attention to detail
- The ability to manage competing priorities in a fast-paced environment
- Confidence working independently while contributing to a collaborative team
- Confidence working in a KPI-driven environment while maintaining exceptional customer service
- A willingness to learn and embrace new systems and processes
Why Join Our Patch Group?
- Meaningful work that positively impacts children, families and communities
- Full-time opportunity with a supportive and collaborative team
- Ongoing learning, development and career growth opportunities
- A workplace where your ideas, initiative and contributions are valued
- The chance to be part of a growing organisation making a genuine difference
- Work that feels rewarding, purposeful and people-focused
- Have fun, build relationships and go home each day knowing you've done work that truly matters
- Our G. R. O. W. Values
At Our Patch Group, we're guided by our G. R. O. W. values: Grounded, Relationships, Ownership and Wonder.
These aren't just words on a wall. They shape how we work, how we support one another and how we create meaningful experiences for children, families and communities every day.
Our Commitment to Inclusion & Belonging
Our greatest strength is our people. We're committed to creating a workplace where everyone feels respected, valued and empowered to be themselves.
We proudly welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those returning to the workforce or seeking a career change.
If you're excited about this role but don't meet every requirement, we still encourage you to apply.
We know skills can be developed, and some of the best team members bring transferable skills and unique perspectives from different industries and life experiences.
Child Safety Commitment
At Our Patch Group, the safety, wellbeing and empowerment of children is at the heart of everything we do.
As a Child Safe Organisation, we are committed to creating environments where children feel safe, respected and valued.
All applicants must meet relevant screening requirements, including holding or obtaining a valid Working with Children Check and completing relevant child safeguarding training requirements.
Ready to Join Us?
Bring your passion for people, make a meaningful impact and be part of something bigger at Our Patch Group.
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Customer Care Consultant in Brisbane employer: Our Patch Education
At School Plus, we pride ourselves on being an exceptional employer that values relationships and community. Our welcoming environment at St Kieran's Primary School in Moe fosters a close-knit team culture where your contributions truly matter, and we offer flexible work arrangements to suit your lifestyle. With genuine career progression opportunities and supportive leaders dedicated to your success, joining us means making a meaningful impact in the lives of children every day.
