At a Glance
- Tasks: Lead a site team to deliver exceptional customer service and drive sales performance.
- Company: Join OTR Group, part of the ASX-listed Viva Energy Australia Group.
- Benefits: Enjoy staff discounts, career growth opportunities, and access to an Employee Assistance Program.
- Other info: Diverse applicants are encouraged, including Aboriginal and Torres Strait Islander people.
- Why this job: Be part of a dynamic team redefining the retail landscape in Australia.
- Qualifications: Strong leadership experience in retail or service, with a customer-first mindset.
The predicted salary is between 47250 - 57750 $ per year.
Overview
OTR Group comprises over 1,000 retail, convenience, and quick service restaurants.
OTR Group is part of the Viva Energy Australia Group – an ASX-listed company involved in refining, importing, and distributing energy products.
This is a dynamic opportunity to join the team as we redefine the retail landscape in Australia.
The Role
Reporting to the Retail Area Manager, the Site Manager is responsible for leading and developing a site team to deliver exceptional customer service, safe and compliant operations, and strong financial results.
You will be accountable for ensuring shop and forecourt standards are met, driving sales performance, maintaining compliance with policies and procedures, and creating a high-performing and engaged team culture.
Responsibilities
- Health, Safety & Compliance: Ensure HSSE policies, procedures, and training are implemented, hazards/incidents are managed, and food/environmental safety standards are maintained.
- Customer Experience: Model outstanding service, continuously improve the customer journey, and manage customer feedback channels.
- Sales & Retail Standards: Drive sales through effective ordering, promotional execution, product availability, and store presentation.
- Team Leadership & Development: Recruit, coach, and mentor team members, build capability, and create an inclusive, accountable, and engaged culture.
- Operational Excellence: Manage business controls including cash handling, cost control, stock management, security, payroll compliance, and price execution.
- Continuous Improvement: Contribute ideas to improve processes, embrace change, and support new business initiatives.
What We Offer
- Lead a retail site in a dynamic, fast-paced environment with a supportive national brand.
- A culture focused on customer experience, safety, and operational excellence.
- Staff discounts and access to our free and confidential Employee Assistance Program (EAP).
- Be part of a business offering genuine career pathways and growth opportunities.
About You
- Strong retail or service leadership experience, ideally in convenience, fuel, or QSR.
- Proven track record in delivering sales, service, and operational outcomes.
- Knowledge of HSSE, compliance, and retail operational frameworks.
- Strong leadership, coaching, and communication skills.
- Customer-first mindset with a hands-on, flexible approach.
- Ability to thrive in fast-paced environments and embrace change.
We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, and encourage diversity in our traditional and non-traditional roles.
Note: this role is being sourced by our internal Talent Acquisition team; external recruitment agencies will not be accepted.
- Job Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
- Industries: Retail
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