At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join OTR Group, part of Viva Energy Australia, redefining retail in Australia.
- Benefits: Grow into leadership roles, enjoy staff discounts, and access support programs.
- Other info: Diverse applicants encouraged; great opportunity for career growth.
- Why this job: Make a real impact in a hands-on environment with a supportive culture.
- Qualifications: Previous retail leadership experience and strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
OTR Group comprises over 1,000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smoke Mart Giftbox, and in S.
A., Krispy Kreme, Hungry Jack's, Oporto, Guzman y Gomez and many others.
OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians.
With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.
The Role
Reporting to the Site Manager, the Assistant Manager supports the delivery of safe, compliant, and customer-focused site operations.
This role plays a key part in driving financial performance, maintaining retail standards, and building an engaged, high-performing team.
You will act as Site Manager relief when required, ensuring operational continuity, leadership stability, and consistent customer experience.
This position is ideal for a motivated retail leader ready to step up and take on more responsibility within a dynamic and supportive environment.
Responsibilities
The Assistant Manager provides leadership support across all operational areas of the site.
You will champion safety, deliver excellent customer service, drive sales, manage business and cost controls, and contribute to a culture of teamwork, compliance, and continuous improvement.
You will provide
- Health, Safety & Compliance: Support HSSE policies and processes, report hazards and incidents, and ensure food/environmental safety standards are met.
- Customer Experience: Role model outstanding service, resolve enquiries, and drive improvements to the customer journey.
- Sales & Retail Standards: Support sales growth through effective ordering, stock availability, merchandising, and promotional execution.
- Team Engagement: Role model company values, foster a culture of trust and recognition, and support team development.
- Operational Excellence: Assist in managing business controls (cash, costs, stock, payroll, security, price execution) and support Site Manager in meeting performance targets.
- Continuous Improvement: Contribute ideas, support change initiatives, and encourage smarter ways of working.
What We Offer
- Opportunity to grow into a leadership role with a supportive national brand.
- A hands-on environment where your contribution directly impacts customer and business outcomes.
- Staff discounts and access to our free and confidential Employee Assistance Program (EAP).
- Be part of a retail network that values customer service, teamwork, and safety.
About You
- Previous retail or service leadership experience (fuel, QSR, or convenience highly regarded).
- Ability to deliver results across customer service, sales, and operations.
- Strong communication skills and the ability to engage with diverse teams.
- Hands-on, flexible, and customer-focused approach.
- Interest in developing leadership skills with potential to step into a Site Manager role.
We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, and encourage and support diversity in our traditional and non-traditional roles.
Assistant Manager - Sunnybank in Brisbane employer: OTR
Reddy Express, as part of the OTR Group and Viva Energy Australia, offers a dynamic work environment where innovation meets opportunity. Employees benefit from comprehensive training programs, a strong focus on teamwork, and the chance to grow within a nationally recognised brand. Located in Brighton-Le-Sands, this role not only provides a competitive salary but also the unique advantage of being part of a company committed to sustainability and community engagement.
