At a Glance
- Tasks: Lead a dynamic team in ensuring safety and service excellence for lift maintenance.
- Company: Join Otis, a global leader in elevators and escalators, recognised as one of the best employers.
- Benefits: Enjoy competitive pay, career growth, and opportunities for professional development.
- Other info: Be part of a diverse team committed to innovation and community.
- Why this job: Make a real impact in a role that combines leadership with cutting-edge technology.
- Qualifications: Experience in engineering or trades, with strong leadership and customer service skills.
The predicted salary is between 82800 - 101200 $ per year.
At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
We are looking for an experienced Service Manager. This exciting permanent role will be based in Perth, Western Australia and report into the State Manager of Western Australia. You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Otis portfolio of clients in Western Australia.
Your Key Responsibilities:
- Manage and direct all Service and Repair Field employees.
- Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
- On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate as needed.
- Maintain and promote effective team-oriented and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
- Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
- Partner with the relevant Sales Team employees to meet and exceed customer expectations.
- Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
- Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch.
What you will need to be successful:
- Have qualifications or trade certifications within the Engineering or related field. Having an Electrical license would be an added advantage.
- Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred).
- Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
- Strong customer focus, teamwork, and time management abilities.
- Has strong business acumen abilities, is adaptable, and results-oriented.
- Sound knowledge of computer systems for functional hardware and software.
- Excellent written and verbal communication skills.
- Has the ability to liaise and influence all stakeholders within the organization.
- Hold an active and valid driver's license.
Apply today to join us and build what’s next!
Service Manager in Perth employer: Otis
At Otis, we pride ourselves on being a top employer, offering a dynamic work environment in West Perth that fosters collaboration, innovation, and personal growth. Our commitment to a safety-first culture, combined with robust training programs and career development opportunities, ensures that every employee can thrive while making a meaningful impact on the safety and well-being of our communities. Join us and be part of a diverse team that values your contributions and supports your professional journey.
