Local Representative (Field Service) – Lismore

At Otis, our people are what set us apart. We foster a culture of collaboration, innovation and empowerment, providing opportunities for our people to develop their careers while delivering exceptional outcomes for our customers. Join a global industry leader and be part of the team recognised as one of the Forbes World's Best Employers 2025.

We are seeking an experienced Local Representative (Field Operations - Service) to join our team in Lismore. This is a permanent, field-based position reporting to the Service Manager. In this role, you will be responsible for managing service operations within your allocated area, including call-outs, preventative maintenance, repairs and customer support. You will work closely with customers, subcontractors and internal teams to deliver safe, reliable and high-quality service outcomes, while also supporting business growth opportunities where required.

What We Offer

• Competitive remuneration package, including incentive opportunities
• Company vehicle provided
• Autonomy to manage your own portfolio and service area
• Flexible working arrangements
• 12 paid RDOs per year
• Ongoing training and career development opportunities
• A supportive team environment with a strong safety culture

Key Responsibilities

• Coordinate and complete repair works within your allocated area.
• Manage customer and subcontractor requirements to ensure work is completed safely and efficiently.
• Reduce call-outs through proactive maintenance planning and delivery.
• Manage routine maintenance schedules to meet contractual obligations and performance targets.
• Support repair sales and business growth opportunities within your area.
• Order parts, raise purchase orders and manage receipt of equipment as required.
• Minimize equipment downtime through effective planning and proactive parts management.
• Build and maintain strong customer relationships.
• Conduct field audits and ensure compliance with safety and quality standards.
• Respond promptly to customer enquiries and service requests.
• Attend customer meetings and provide technical advice when required.
• Support consultants with site inspections, tender walkthroughs and technical reporting.
• Assist Sales teams with service Repairs, Modernization projects and New Equipment opportunities.

To be successful in this role, you will have:

• A current Queensland Electrical license and driver's license with a good driving history.
• Trade qualifications as an Electrician, Fitter or Mechanic, with electronics experience is preferred.
• Able to perform technical troubleshooting and problem-solving with ease.
• Sound IT skills and experience using digital systems and reporting tools.
• Possess commercial awareness and the ability to identify customer opportunities.
• Good written and verbal communication skills.
• Experience managing work activities from planning through to completion.
• Enjoy relationship-building, influencing and is committed to safety.
• Can work well in a team or with minimum supervision.

Take the next step in your career with Otis and help us continue to move people safely and efficiently every day.