Service Technicians in Sydney

Come and join Otis today, and be part of the OTIS Family and Forbes 2025 World's Best Employers.

We are seeking Service Technicians based in the Sydney CBD. In this role, you will work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators.

Key Responsibilities for You:

• Perform Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.
• Stand by and provide after-call-back coverage as needed.
• Identify process improvement opportunities and help facilitate continuous improvement to meet customer satisfaction.
• Provide Electrical and Mechanical training to apprentices and subcontractors.
• Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including Re-roping, Hoisting, and Rigging.
• Perform Upgrades and Repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and/or Enterprise Bargaining Agreement.
• Liaise with customers and submit leads using Otis-provided applications.

Key working relationships - Internally and Externally:

• Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers.
• Liaises with functional management at other Otis entities and headquarters.
• Represents the Company's relationships with major customers, suppliers, and the public.
• Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant).
• External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers.

What You Will Need To Be Successful:

• Have Electrical and/or Fitter qualifications as relevant to the role and Lift apprenticeship or other industry-accredited training program (desirable).
• Minimum two (2) to five (5) years’ experience within the Lift Industry.
• Hold a valid driver's license.
• Extensive Electrical and Mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.
• Demonstrated fault-finding and problem-solving skills.
• Strong English language skills, both verbal and written.
• Intermediate knowledge and experience using technology including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).
• You are a committed professional, with safety as your priority.
• Attention to detail and results-driven, curious, adaptable, and able to work well alone or in a team.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects.

If you would like to learn more about environmental, social and governance (ESG) at Otis, please click here.

Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.