At a Glance
- Tasks: Provide technical support and analyse service data to enhance reliability.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Be part of a diverse team committed to innovation and safety.
- Why this job: Make a real impact in a dynamic industry while developing your skills.
- Qualifications: Tertiary education or experience in electronics, valid electrician's license, and strong communication skills.
The predicted salary is between 49500 - 60500 $ per year.
We are looking for a Local Representative/Technical Support based in Brisbane. This role reports into the Service and Operations Manager.
Key Responsibilities
- Analyze service data to isolate common failure modes, localize faults causing repeat calls and create focused maintenance plans to improve the reliability of units in the service portfolio.
- Provide on-call technical support for field service mechanics.
- Review and evaluate spare parts problems in cooperation with other company departments to ensure the highest safety standards and optimum reliability of products in the service portfolio.
- Train and develop other field service mechanics.
- Resolve uncommon, technically complicated or high priority defects as required.
Principal Working Relationships
- Reports directly to the Field Engineering manager (QLD/NT/PNG).
- Seeks and accepts functional guidance from Head Office staff.
- Guides, advises and responds to Service employees on Field Engineering matters.
What you will need to be successful
- Tertiary education in a related field or adjusting experience with an electronic certificate or equivalent.
- Is a qualified Electrician with a valid Electrical license.
- Valid driver’s license.
- Extensive experience in the elevator industry.
- Advanced knowledge of computer systems for functional hardware and software relevant to the role (Microsoft Office, specialized company-specific applications).
- Ability to fault diagnose to technicians remotely.
- Excellent verbal and written communication skills and the ability to deal with and influence people at all levels.
- A proven ability to be able to pass on information and skills through formal and informal training.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects.
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Technical Support / Local Representative in Brisbane employer: Otis SE
At Otis, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises collaboration, innovation, and employee empowerment. As a Local Representative in Lismore, you'll enjoy competitive remuneration, flexible working arrangements, and ongoing training opportunities, all while being part of a supportive team dedicated to safety and quality service. Join us and take advantage of our commitment to your professional growth and the chance to make a meaningful impact in a global industry leader.
