At a Glance
- Tasks: Provide technical support and training for elevator installations and maintenance.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Competitive salary, training opportunities, and a supportive community.
- Other info: Diverse team with career growth and leadership development opportunities.
- Why this job: Be part of a team that keeps people moving in iconic landmarks worldwide.
- Qualifications: Tertiary education or experience in electronics, valid electrician's license, and strong communication skills.
The predicted salary is between 49500 - 60500 $ per year.
We are looking for a Local Representative/Technical Support based in Brisbane. This role reports into the Service and Operations Manager.
About You
Provides field technical support and training to ensure quality and performance of all installations, conforms to contract specifications and Otis standards and provides engineering support to ensure reduction in call backs.
Key Responsibilities
- Analyze service data to isolate common failure modes, localize faults causing repeat calls and create focused maintenance plans to improve the reliability of units in the service portfolio.
- Provide on-call technical support for field service mechanics.
- Review and evaluate spare parts problems in cooperation with other company departments to ensure the highest safety standards and optimum reliability of products in the service portfolio.
- Train and develop other field service mechanics.
- Resolve uncommon, technically complicated or high priority defects as required.
Principal Working Relationships
Reports directly to the Field Engineering manager (QLD/NT/PNG). Seeks and accepts functional guidance from Head Office staff. Guides, advises and responds to Service employees on Field Engineering matters.
What you will need to be successful
- Tertiary education in a related field or adjusting experience with an electronic certificate or equivalent.
- Is a qualified Electrician with a valid Electrical license.
- Valid driver's license.
- Extensive experience in the elevator industry.
- Advanced knowledge of computer systems for functional hardware and software relevant to the role (Microsoft Office, specialized company-specific applications).
- Ability to fault diagnose to technicians remotely.
- Excellent verbal and written communication skills and the ability to deal with and influence people at all levels.
- A proven ability to be able to pass on information and skills through formal and informal training.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Technical Support / Local Representative in Brisbane employer: Otis Elevators
Otis Elevator Company is an exceptional employer, offering a dynamic work environment in the heart of Sydney where innovation meets collaboration. With a strong focus on employee growth, we provide opportunities for professional development and mentorship, ensuring that our team members thrive in their careers. Our inclusive culture values diverse perspectives, making it a rewarding place to contribute to meaningful projects across Australia, New Zealand, and the Pacific Islands.
