At a Glance
- Tasks: Lead a team to ensure the stability and performance of BASE24-eps payment platforms.
- Company: Join a major Australian bank with a focus on innovation in payments.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Hands-on role with opportunities for professional development and technical challenges.
- Why this job: Make a real impact in the banking sector while leading a talented support team.
- Qualifications: 12+ years in payments, 10+ years with BASE24-eps, and strong leadership skills.
The predicted salary is between 121500 - 148500 $ per year.
We are looking for an experienced BASE24-eps Production Support Lead to lead a technical production support team within a large Australian banking environment. This is a hands-on leadership role requiring deep BASE24-eps expertise combined with strong experience managing business-critical payment platforms in production. You will be responsible for the stability, performance and ongoing development of the BASE24-eps environment, while leading the team responsible for day-to-day production support. The environment supports high-volume card and electronic payment processing, so you will need a strong understanding of the end-to-end payment transaction lifecycle and the ability to troubleshoot complex production issues.
What you'll be doing:
- Lead and manage the BASE24-eps production support team
- Remain technically hands-on with BASE24-eps development, configuration and customisation
- Monitor system health and ensure the availability and performance of the payments platform
- Support ATM, POS, e-commerce, payment gateway and EFT transaction processing
- Configure and support authorisation, routing, switching, settlement and reconciliation
- Develop and maintain BASE24-eps payment workflows, scripts, interfaces and APIs
- Support integrations with Visa, Mastercard, domestic payment networks and core/host banking systems
- Manage production incidents and problems, including root cause analysis (RCA)
- Manage and report against production support measures including SLAs, response times and resolution times
- Support 24x7 production operations, including critical incidents and escalations
- Manage and support releases, deployments, upgrades and migrations
- Support DR, failover and high-availability requirements
- Undertake performance tuning and capacity planning for high-volume transaction processing
- Implement payment enhancements including EMV and contactless
- Support payment scheme, regulatory and compliance changes and mandates
- Participate in code reviews, testing and production releases
- Work closely with development, architecture, infrastructure, QA and business teams
- Maintain technical documentation, operational procedures and support guides
What we're looking for:
- 12+ years' experience within payments/banking technology
- At least 10 years' hands-on BASE24-eps experience
- Strong BASE24-eps development and production support experience
- Previous experience leading an engineering or production support team
- Strong knowledge of payment switching and transaction processing
- Experience across ATM and POS acquiring, card payments and EFT
- Strong understanding of authorisation, routing, settlement and reconciliation
- Experience supporting high-volume, business-critical payment platforms
- Strong understanding of the end-to-end card transaction lifecycle
- Experience with Incident, Problem and Change Management
- Understanding of production support measures including SLAs, response and resolution times
- Experience with high availability, disaster recovery, performance and capacity management
- Strong troubleshooting and analytical skills
- Excellent communication skills and the ability to work directly with technical teams, business stakeholders and clients
The person we're looking for:
This isn't a pure management position. We need someone who can lead the BASE24-eps support team while still getting hands-on technically when required. You will understand what it takes to operate a high-volume payments platform in a banking production environment and be equally comfortable dealing with a critical production incident, investigating a transaction failure, reviewing a technical change or leading the team through a release. If you have deep BASE24-eps experience and have led the production support of business-critical payment platforms, we'd like to hear from you.
Base24-eps Production Support Lead in Melbourne employer: OSS Group
Join a leading Australian bank as a BASE24-eps Production Support Lead, where you will thrive in a dynamic work culture that values innovation and collaboration. With a strong focus on employee growth, the company offers extensive training opportunities and career advancement paths, ensuring you can develop your skills while contributing to high-volume payment processing solutions. Enjoy the unique advantage of working in a supportive environment that prioritises work-life balance and fosters a sense of community among its employees.
