Ormeau Family Dental is seeking an experienced dental professional to take the lead at the front desk. This is a hands on leadership role for someone with a mature, professional outlook who can take ownership of all things front desk, support the reception team and keep the day running smoothly, even when the phone rings, a patient arrives and the appointment book throws a curveball.
Initially a casual position, with the opportunity to move into a part time role for the right candidate, once the trial period has commenced .
Key responsibilities
- Leading daily front desk operations and setting a welcoming, professional tone.
- Supporting and guiding the reception team, with clear priorities and follow through.
- Managing appointments, confirmations, recalls and cancellations to keep days running efficiently.
- Coordinating patient treatment plans, including presenting dentist approved plans, explaining costs and payment options, arranging appointments and following up on outstanding treatment.
- Liaising closely with dentists to keep patients up to date on their treatment plans, next steps and any changes to their care.
- Overseeing payments, invoicing, health fund claims and daily reconciliation.
- Keeping patient records, paperwork and follow up tasks accurate and up to date.
- Working closely with the clinical team to coordinate patient care.
- Handling patient questions and concerns with empathy, confidence and sound judgement.
- Spotting ways to improve systems and making sure nothing slips through the cracks.
About you
- Strong knowledge of dental reception processes, treatment coordination and practice management software.
- Leadership experience, or the confidence and capability to step into a leadership role.
- A mature approach, accountability and the ability to use your initiative.
- Excellent organisation and communication skills.
- Confidence discussing treatment costs and payment options, with clinical questions referred to the dentist.
- A calm head on busy days and a warm, caring manner with patients.
- A positive attitude and a willingness to bring out the best in others.
About us
- Ormeau Family Dental has an amazing work culture with a supportive team. The clinic likes to have fun and takes patient care seriously, with exceptional patient care at the heart of it all.
- An amazing work culture with a supportive team.
- A clinic that likes to have fun and takes patient care seriously.
- The opportunity to take ownership of the front desk and make a real difference.
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