Sales Advisor in Melbourne

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases throughout the year to maintain excitement and interest for our customers. Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world.

The aim of this role is to form long lasting relationships with our clients every day and help them to ‘Holiday Better’. As a Sales Advisor you will be a true ambassador of the brand and reflect our ‘Feel Summer’ promise and our brand values in everything you do.

GENERAL RESPONSIBILITIES

• Develop a long lasting relationship with O.B clients who you will help to Holiday Better.
• Be Vibrant, Tailored and Brave in your approach to teamwork, service and sales.
• Welcome and engage our customers and form lasting relationships.
• Go above and beyond for our customers and inspire them to Holiday Better at all opportunities.
• Keep in touch with customers beyond the shopfloor using clientelling tools and platforms.
• Collaborate with the team to ensure retail operational excellence and great client care.
• Understand how exceptional customer service impacts the business in terms of sales, KPIs and customer relationships.
• Identify customer needs and answer all product-related questions eloquently.
• Be an excellent story-teller, breathing life into our collections.
• Respond to queries regarding price, look, feel, texture and key features of Orlebar Brown pieces.
• Go the extra mile for every customer, particularly with regards to availability and sourcing.
• Show passion for the O.B ranges and confidently suggest styles and build wardrobes.
• Capture customer details to expand the Orlebar Brown customer base and encourage repeat visits.
• Take pride in the standards of the shop floor and work with the wider team to ensure we always look our best.
• Attend regular training sessions on seasonal product launches to ensure knowledge is up to date.
• Contribute views and feedback on daily and weekly store reporting.
• Perform any other reasonable task/role as assigned by a senior person.

CANDIDATE PROFILE

• Ability to build rapport with customers.
• Demonstrated passion for the brand and affinity for our promise and purpose.
• Willingness to adapt and take on new challenges.
• Professional image and be an ambassador for the O.B. brand.
• Ability to handle multiple demands and competing priorities.
• Excellent communication skills – both verbal and written.
• Attention to maintaining high standards in store environment and keen eye for detail.

WHAT WE OFFER

• Diverse working environment of people who we learn from every day.
• Chance to train and develop your skills in a fast-working environment.
• Competitive benefits package including 12% Superannuation of your ordinary earnings.
• Orlebar Brown and CHANEL product discounts, employee-only sales, and brand ambassadorial uniform.
• Service award incentives and 1 week Holiday Better time off across the year.

It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team defines who we are and how we get the job done. At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.