Part-Time Sales Ambassador – Brand & Customer Experience in Melbourne

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases over the calendar year to maintain excitement and interest for our customers. Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world.

The aim of this role is to form long lasting relationships with our clients every day and help them to ‘Holiday Better’. As a Sales Advisor you will be a true ambassador of the brand and reflect our ‘Feel Summer’ promise and our brand values in everything you do.

GENERAL RESPONSIBILITIES

• The ultimate aim of the role is to develop a long lasting relationship with O.B clients who you will help to Holiday Better.
• You will be Vibrant, Tailored and Brave in your approach to teamwork, service and sales.
• You will be confident and competent in welcoming and engaging our customers and be able to form lasting relationships.
• You will demonstrate the ability to go above and beyond for our customers and inspire them to Holiday Better at all opportunities.
• Give a friendly welcome and use your outgoing personality to impact their experience.
• Keep in touch with customers beyond the shop floor using the clientelling tools and platforms.
• Work as part of a team – collaborating together to ensure retail operational excellence and great client care.
• Develop a deep understanding of how exceptional customer service impacts the business in terms of sales, KPIs and ultimately, customer relationships.
• Identify customer needs and be eloquent when answering all product-related questions.
• Be an excellent story-teller – breathing life into our collections and filling the store with a ‘Feel Summer’ attitude.
• Respond to queries regarding price, look, feel, texture and the key features of Orlebar Brown pieces.
• Go the extra mile for every customer, particularly with regards to availability and sourcing.
• Show passion for the O.B ranges and be confident in suggesting styles and building wardrobes.
• Capture customer details to expand the Orlebar Brown customer base and encourage repeat visits and customer loyalty.
• Take pride in the standards of the shop floor and work with the wider team to ensure we always look our best.
• Attend regular training sessions on seasonal product launches to ensure knowledge is up to date.
• Contribute your views and feedback on the daily and weekly store reporting.
• Any other reasonable task/role, as given to you, by a person more senior than your role.

CANDIDATE PROFILE

• Ability to build rapport with our customers.
• Demonstrated passion for the brand, and an affinity for our promise and our purpose.
• Willing to adapt and take on new challenges.
• Always presents a professional image and be an ambassador for the O.B. brand.
• Successfully able to handle multiple demands and competing priorities.
• Excellent communication skills – both verbal and written.
• A real attention to maintaining high standards in store environment and a keen eye for detail.

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day.
• The chance to train and develop your skills in a fast-working environment.
• Competitive benefits package including 12% Superannuation of your ordinary earnings.
• Orlebar Brown and CHANEL product discounts, employee-only sales, and brand ambassadorial uniform.
• Service award incentives, 1 week Holiday Better time off across the year.

It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done. At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.