Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.
Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.
As a Graduate Product Support Consultant, you'll play a key role supporting Orikan's technology platforms, including PayStay, ePermits, UbiPark, IMaaS and PinForce.
This role is ideal for graduates from IT, Computer Science, Data, Information Systems or related STEM disciplines, or anyone with a strong interest in the intersection where technology meets customer service.
You don't need prior product support experience — we'll provide training, mentoring and ongoing support to help you succeed.
What You'll Be Doing
With guidance from experienced team members, you will:
- Provide friendly, professional Level 1–2 technical support via phone and email
- Investigate and resolve customer issues, keeping customers informed throughout
- Log and manage cases in our service desk system
- Work with internal teams such as Development and Technical Services to solve problems
- Learn to use SQL and databases to support troubleshooting and reporting
- Help document solutions and contribute to team knowledge sharing
- Participate in an on‐call support rotation (once trained and supported)
What We're Looking For
We're looking for someone who is curious, motivated, and keen to learn. You might be a great fit if you have:
- Strong communication skills and a customer‐first mindset
- An interest in technology, systems, and problem‐solving
- Basic knowledge of IT, software, or databases — or a willingness to learn
- Confidence asking questions and learning from feedback
- A positive, proactive attitude and attention to detail
Why Join Orikan?
- Graduate‐friendly role with structured onboarding and training
- Supportive, collaborative team environment
- Exposure to real‐world technology used across Australia & NZ
- Career development opportunities within a growing tech business
Commitment to diversity, inclusion, and supporting women in STEM
- Modern office location on Collins Street in Docklands
Ready to Start Your STEM Career?
If you're looking for a supportive entry point into technology and product support, we'd love to hear from you.
Graduate Product Support Consultant - Payments in Melbourne employer: Orikan Group
At Orikan, we pride ourselves on being an exceptional employer that values our team members and their contributions to smarter cities. With a supportive work culture, comprehensive training, and guaranteed annual salary increases, we ensure our Parking Officers thrive in their roles while enjoying the flexibility of outdoor work. Join us in making a meaningful impact in local communities across Stonnington, where your role not only matters but also offers unique opportunities for personal and professional growth.
