At a Glance
- Tasks: Craft clear, professional responses to customer enquiries and resolve issues with a positive impact.
- Company: Join Orikan, a leader in parking technology solutions for smarter cities.
- Benefits: Flexible casual hours, career development opportunities, and a supportive team environment.
- Other info: Modern office in Docklands with ongoing learning and employee recognition programs.
- Why this job: Make a real difference in communities while honing your communication skills.
- Qualifications: Strong writing skills, attention to detail, and experience in customer service.
The predicted salary is between 24.3 - 29.7 $ per hour.
Customer Support Officer - Correspondence - Casual
Orikan is a world-class provider of a complete range of parking technology solutions that support real communities.
From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.
Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.
✨ Make an Impact with Every Response
Are you a skilled communicator who can turn complex situations into clear, customer-focused outcomes?
At Orikan, we're looking for a
Casual Customer Support Officer - Correspondence to join our Customer Support team in Docklands.
In this role, you'll help customers navigate enquiries, appeals and infringement matters through thoughtful, professional and well-crafted written communication, ensuring every response is timely, accurate and customer-focused.
If you have exceptional attention to detail, enjoy investigating issues, and take pride in delivering outstanding customer experiences, we'd love to hear from you.
📋 What You'll Be Doing
As a key member of our Customer Support team, you'll
✍️ Prepare clear, professional and empathetic written responses to customer enquiries, appeals and complaints.
🔍 Investigate information and assess cases to make informed and compliant decisions.
🤝 Collaborate with internal stakeholders to resolve customer issues and achieve positive outcomes.
✅ Apply legislation, policies and procedures with accuracy and sound judgement.
📈 Manage a high volume of correspondence while maintaining exceptional quality standards.
🎯 Support operational requirements and work collaboratively with leaders and colleagues to achieve team performance goals.
🌟 What Will Make You Successful?
We're looking for someone who combines strong writing skills with critical thinking and excellent customer service.
You'll Bring
- Exceptional written communication skills and attention to detail.
- Strong analytical and problem-solving abilities.
- Confidence handling complex or sensitive customer matters professionally.
- The ability to interpret and apply policies, procedures and guidelines.
- Excellent organisational and time management skills.
- A calm, resilient and solutions-focused approach.
- Strong computer literacy and confidence working across multiple systems.
- Experience managing customer correspondence in a fast-paced environment.
- Experience in customer service, correspondence and/or administration.
- Experience within Local Government, infringement management, customer correspondence or other regulated environments.
- Knowledge of relevant legislation, guidelines and service standards.
- Experience using case management or customer management systems.
What's in it for You?
- Docklands, Melbourne
- Modern office in the heart of Docklands
- Flexible Casual Employment
- Casual hours with the opportunity to gain valuable experience within a growing organisation.
- Purpose-Driven Work
- Help create more liveable communities through smarter mobility, parking compliance and equitable access to public spaces.
- Career Development Opportunities
- Many of our team members progress into permanent customer support, client services and leadership roles.
- Comprehensive onboarding and training.
- Employee recognition and reward programs.
- Values-led culture that genuinely puts people first.
- Collaborative and supportive team environment.
- Ongoing learning and development opportunities.
🚀 Ready to Put Your Communication Skills to Work?
If you're passionate about delivering exceptional customer outcomes, solving complex problems and making a genuine impact through written communication, we'd love to hear from you.
Apply today and join Orikan in building smarter cities and stronger communities across Australia and New Zealand.
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Casual Customer Support & Correspondence – Docklands in Melbourne employer: Orikan Group
At Orikan, we pride ourselves on being an exceptional employer that values our team members and their contributions to smarter cities. With a supportive work culture, comprehensive training, and guaranteed annual salary increases, we ensure our Parking Officers thrive in their roles while enjoying the flexibility of outdoor work. Join us in making a meaningful impact in local communities across Stonnington, where your role not only matters but also offers unique opportunities for personal and professional growth.
